I got one - out of the box loud hum - and the magnet does not work well at all. I contacted Support - this is the response I got. Not bad for a $300 pump that you need to take apart before you can even use it. Nice.
Cade Shemanski (AquaIllumination)
Jan 16, 10:41 AM EST
Thank you for contacting AI! I am sorry to hear that! Can you please follow the video below:
This should resolve the noise issue you are experiencing. If it does not, please let me know!
Jan 15, 10:48 AM EST
Hi I just purchased to Nero's. I went to test out the pumps and they don't seem to be working correctly they both are making an incredible loud noise please see attached video I just received these yesterday and im not happy putting these in my living room.