Recent content by Al Slepian

Finally had a video call with Reef Kinetics. Turns out, my unit shipped without the set-up instructions (how do you know what your missing) and the video-blog set-up I followed neglected to include adding magnets to the RO and color test chambers. Hady figured this out (since the pH test...

Finally had a video call with Reef Kinetics. Turns out, my unit shipped without the set-up instructions (how do you know what your missing) and the video-blog set-up I followed neglected to include adding magnets to the RO and color test chambers. Hady figured this out (since the pH test...

Check out other threads. ReefBot Lab customer support is lacking and there is no way to get your money back if your product is defective!

Well two weeks have passed and not a peep from Reef Kinetics. More tests later and still the same problems. No offer for a refund or a replacement. I've had my tank since 2014 and it is professionally serviced every three weeks. Glad I don't have to rely on this product to evaluate my water...

Well, I did even more than you suggested... and got almost the same results. I replaced all the large vials with the medium vials (and updated the settings). All vials were filled to the top (this is the 4th time you have told me reagent quantity is the problem - I promise you, it is not the...

So I bought one of these new ReefBot Labs and the only test that works is pH. The rest turn up results with no color or results that machine says can't be interpreted. Manual tests verify satisfactory parameters on all tests. All queries to ReefKinetics come back blaming user error. But set up...