I report them, and usually give them negative feedback. The system only works if you help it work.
Plus, who wants to wait for shipping? I want my gear/frags now ?
It's really not that hard. And it doesn't cost that much. I have $75 into this 18x22x40 stand. (Odd dimensions because it's for a nanocube)
If you know the measurements. HD & Lowes offers free cuts. Then you just assemble it yourself like ikea.
Doing it again, I would go with 1x3 or 2x2, not...