Problem with vendor

[batt600]

I bought some equipment for this vendor and he is taking forever to ship . This is why i hate dealing with vendors that are lazy . I just ordered some stuff from TBaquatics placed order monday morning and was shipped the same day . Aquacave the same thing if i place an order in the am it will be shipped the same day . This company need to step up there game I made it clear to them i needed that asap but they dont car thay have my money already so the hell with me right. I hate company like this.

 

[Awibrandy]

So why don't you tell us what company, so that we know wether or not to deal with them.

 

[batt600]

So why don't you tell us what company, so that we know wether or not to deal with them.

Its Aloha Tropics Inc

 

[AlohaTropics]

Hello Batt600,

Can you please give me a reference for which order that has not shipped? Please let me know what product you ordered. There are many products that are not "readily" available and require a lead time such as high end equipment.

 

[nikkibabee]

Just my feed back but I bought coral from Felix and he even delivered for free and was great working with me since I had no way to get to the island. It had to be a small over site I am sure!

 

[batt600]

I orderd a zoevit reactor from ebay that you guys were selling and i needed it asap but there telling me ill be 6 days before they ship it . I order it from you thinking it would have shipped out monday evening

 

[AlohaTropics]

Sir, You placed your order 36 hours ago, Sunday night at 9:49pm. You were immediately sent an email stating that "AS PER THE ITEM DESCRIPTION ON EBAY, THIS PRODUCT HAS A HANDLING & ESTIMATED SHIP TIME OF 6-11 BUSINESS DAYS". It states it very clearly on the item description. And you were IMMEDIATELY contacted right after the product was ordered to remind you of this lead time.

Now, I understand and sympathize with you about needing this product quickly but I do not understand the public vendor complaint that you are posting. Most items are readily available. There are many items in the high tech aquarium industry that require special order because they are honestly just not stocked.

You still have not responded to any of the emails that were sent to you regarding the lead time so your invoice is actually still in limbo. We will not order a high end reactor to be built unless you agree to the lead time. So please respond to the emails that have been sent to you so we can place the order. Otherwise, we will issue you a full refund.

Please note again, that the lead time to this product is clearly stated on ebay. Thank you and I apologize we could not get this product to you in 1 day.

 

[Deanos]

:lol2:

 

[batt600]

Sir, You placed your order 36 hours ago, Sunday night at 9:49pm. You were immediately sent an email stating that "AS PER THE ITEM DESCRIPTION ON EBAY, THIS PRODUCT HAS A HANDLING & ESTIMATED SHIP TIME OF 6-11 BUSINESS DAYS". It states it very clearly on the item description. And you were IMMEDIATELY contacted right after the product was ordered to remind you of this lead time.

Now, I understand and sympathize with you about needing this product quickly but I do not understand the public vendor complaint that you are posting. Most items are readily available. There are many items in the high tech aquarium industry that require special order because they are honestly just not stocked.

You still have not responded to any of the emails that were sent to you regarding the lead time so your invoice is actually still in limbo. We will not order a high end reactor to be built unless you agree to the lead time. So please respond to the emails that have been sent to you so we can place the order. Otherwise, we will issue you a full refund.

Please note again, that the lead time to this product is clearly stated on ebay. Thank you and I apologize we could not get this product to you in 1 day.

Your emails dont state to reply back and if it going to take that long then refund me my money back . Thank you


Here the email you sent were does it say to respond back to process your order. I dont see that do you...

Dear Valued Customer,

Thank you for your prompt payment. Please review the handling time for this product. The listing states a delivery time of 6-11 business days. This product will ship as soon as it is processed through our main shipping facilities. Thank you again!

Aloha Tropics Inc.
Customer Care Dept.


- coral-caverns

 

[JonnyJ]

:letitallo

 

[AlohaTropics]

Dear Valued Customer,

Thank you for your prompt payment. Please review the handling time for this product. The listing states a delivery time of 6-11 business days. This product will ship as soon as it is processed through our main shipping facilities. Thank you again!

Aloha Tropics Inc.
Customer Care Dept.

I realize it did not say to respond, it should have asked for a response. If it did not meet your requirements, next time please let us know so we can just immediately send you a refund. Thanks.

Refund will be sent.

 

[finksmart]

I don't get why you would go through all the trouble to pay for something that stated a shipping time frame that was not what you wanted, besides the fact that you did not read it. If that's the case, this thread is not warranted. Lucky you were not bidding on anything, otherwise you would get a bad feedback on eBay.

 

[Deanos]

Both sides have had their say.

:closed: