VorTech count out

[House of Laughter]

For me the Vtech was an addition, not a replacement.

House

 

[Dace]

Being a guinea pig is no fun. I try not to buy brand new equipment because the best engineered product can still have issues once a normal Joe puts their hands on it.

I always have a back up plan for all of my equipment.. Never know when a piece of vital equipment is going to fail.

an that seem to be my mistake

 

[Melt]

ok after speaking with Vortech on the phone ...and I plug it back in it start to work..Thats Good News but the bad news istoday after returning home the next pump had the red light on so I shift the inside part and it start to work...I think that these pump magnets are shifting over time and stopping the pump..

 

[Deanos]

but vortech is coming out with a fairly new product, pricing them just as expensive as the number one product in the market if not more expensive and are having some type of issues.

Most new products, from cars to cell phones, are most expensive upon initial release, unless of course, that release is limited.

Plus, Vortech "plans" on having features that Tunze does not offer. That alone will factor majorily into retail pricing and explain the high cost now. Once LFS and online suppliers have these pumps sitting on their shelves, you'll see a reduction in price. And by that time, an increase in reliability.

 

[Pedro]

I am with House on this one. You guys should have added a Vortech, not replaced it. What happens if you decide to go back to the Tunzes? Now you have to pay for them brand new, not to mention the price cut for selling the newer pumps. That's a nice loss.

It's always nice to be in the sidelines watching the game unfold. But that being said, i'm sure ICECAP will take care of it. They have excellent customer service. Just make sure to get the kinks out now before i get one, lol.

 

[Melt]

I spoke to Vortech this morning and for my suprise their call me this evening to find out if I still having the problem and their want to trouble shoot the problem..Now I am NOT mad that I switch to vorTech because they customer service ROCK......

 

[inkblue]

:redface::happysad: ...oK. i guEss its mY turn. as per tiM, my driver bLew (tHe circuit board), he said that itS probabLy a bad batCh and he was VERY accomodating and helpFULL. he is sending me out a new driVer tomorrow. wiLL update tHis tHread wHen i get it.

caNt streSs enuF how nice tim waS, in case ya'LL have douBts about tHeir customer service.

...to bE continuEd :flower:

PS. i caLL'd tHem at 7pm EST and tHey answer'd!

 

[masterswimmer]

my driver bLew (tHe circuit board), he said that itS probabLy a bad batCh

Ok, now that's scarey. A bad batch? I thought this was the FIRST batch, post beta test units.

If Tim doesn't have spectacular customer service now, then there are more problems than just a bad driver. Stellar C/S should be the bare minimum you guys should expect. It almost seems like you're another beta test batch (paying top dollar for it though). :irked:
Gotta say, this is leaving some bad taste in my mouth already.

ms

 

[inkblue]

:frown::help: unPlugging and rePlugging it onLy caused it to spark... s0 be aware coZ it is eLectricity and the housing it metaL... well, ya'LL know wHere tHis is going

 

[inkblue]

:chef::happysad::smoker: aS promiSed, my new driver caMe, pLugg'd it and my vortech is onLine once again... :teeth: MELT, any moRe proBlems with ur vortecH ?

 

[Dace]

anyone still having problems with there vortech

 

[Melt]

the same thing happen to mines.a spark and controller was dead...I call Tim and he give me his UPS acct # to ship it back..He also told me that their having a meeting on Saturday and he will update me on monday....before sending out another one with the same problem......so right now my tank is running on one vortech and the water is moving with out having it on full blast......

 

[DevIouS]

Posted on RC:

Customers,

We made a poor materials choice when we switched from metal drive shafts to plastic toward the end of beta prototyping. We've already sent out new drive shafts made from a better plastic for this application. If you own two pumps, you will have two parts arriving.

Included with the driveshaft is a drawing showing where to install the part. It is a very simple installation.

We appologize for any inconvienence this may have caused.

Feel free to contact us with any questions.

-Tim

 

[masterswimmer]

The trials and tribulations of being one of the first to own a newly designed product. Not uncommon at all. Just a PITA.

swimmer

 

[inkblue]

DO NOT BUY... as of yeT. aM stiLL having problems with miNe :headache::skull: