Eheim North America, horrible service

[james1990]

Just wanted to share my experience with Eheim north America so you guys can be educated customers.

First of all I have alot of their products and think they are good products. But I purchased a second hand protein skimmer that needed some replacement parts.

I called up about a month ago and spoke with someone quickly and she placed my order no problem. Fast forward till last week and now all of my calls get outsourced to a call center with no affiliation with Ehiem what so ever. They will not answer any questions or take any orders, but can just leave a message and "Someone will eventually get back to me"

I have been waiting a week for a call back. This is super frustrating when your protein skimmer is down and all you need is a replacement part. Whats their deal?

And not to mention theres not even a phone number on their website. How do they expect to handle replacement parts?


Theres my rant! :anger2::letitallo:pimp::banghead:

 

[Affordable Aquatic]

If you would like to pm me your issue, I would be happy to call my contact there on your behalf. I can't promise any better results, but at least I can get through to a real live human.
-john

 

[kenconnect]

if you would like to pm me your issue, i would be happy to call my contact there on your behalf. I can't promise any better results, but at least i can get through to a real live human.
-john

very nice to do this