Apex help

[Mark2480]

Just switched over to an Apex, had it running for 5 days and my display screen just went blue, with no information at all showing. Anyone ever have this problem? I'm still new to Apex.

 

[reefs4life]

You could try using a laptop to log into it and update your display module. If not, call Neptune systems, great customer service

 

[Loose tenticle]

Be prepared for neptune to tell you its water damage same thing happen to me and the ph probe was not reading the temperature.

 

[Mark2480]

Updated the display via computer but it didn't work I emailed them and an waiting for a reply. The display is in a separate cabinet so it's nowhere near the water lol.

 

[oh207]

My display had blank-out once before and I got it to work again after power cycling the Apex base unit.

 

[Jay11355]

I had once the display went out. Check the light on the energy bar8.and the base unite.
If the light is "green"
When the light is orange the display is'nt work either

 

[Loose tenticle]

Do you have the apexjr? I was told water defies gravity and creep upwards to the ports now they want to charge me 105 dollars to fix it

 

[Mark2480]

Checked and all lights are green. I have the apex not the jr. I got it two weeks ago new so I hope they will take care of it. Guess cause it's the weekend email will take awhile got an email back to go to a link and send them the info from the apex that comes up so did that and see what happens. I guess I will call them on Monday if I don't hear back.