petsolution DOA FISH !

[Pk8030033]

http://wwww.minus.com/i/JQEuXz3uJpbw
I ordered some fishes at petsolution

and i received the package today ,
i found 2 fishes was DOA !!

AND I CHECKed THE PACKAGE WAS CAME FROM CA WITHOUT HEAT PAD INSIDE !!

I FEEL SO SAD . THATS NOT THE MONEY PROBLEM ., IT JUST WASTED 2 NICE FISH ..

anyway i also ordered a powder brown tang !they sent me the size almost 4inch nice color for $44.99only
with $99 free shipping

http://wwww.minus.com/i/L4aWVKZr2pym

 

[ReefWreak]

Please let us know of any feedback they have. If they shipped fishes (even if it was overnight/1 day) in mid November from Canada with no heat pad... not even on the outsides of the box... then they should have an explanation, because I think it's pretty stupid, and like you said more a waste of the life, not so much about the money.

That's too bad, sorry for your/their stupid loss. Hopefully they replace your livestock or issue a refund, and apologize and review their (crappy) shipping policy. Thanks for sharing. Great prices, but it's not worth them wasting lives.

 

[marrone]

These fish aren't being shipped by Pet Solutions but by a wholesale in LA. It's the same when you order from LA, non-Diver Den Items. Pet Solutions is a stand up place, just explain to them what happened and they'll take care of you and let the wholesalers know what happened.

 

[Pk8030033]

they refund money in 10 mins ----BUT WASTED 2 FISH...