I go there almost twice a week and I think you may have hit them on a bad day. One employee who was a manager left and another one just lost a family member so is on leave. The angels in the small tank are being medicated.
I don't work there and have no interest in the place, but it is my favorite store by far.
+1I say bad day. I was there a few weeks ago and picked up a red corris wrasse. Fish is beautiful and doing great. Went back the following week for a Royal Gramma. I made a mental note how nice everything was looking. They added a row of tanks and finished the tank where they had a worktable setup. Rich takes care of his customers and LongIslandAndy is a great hobbyist and professional. Definitely my favorite store and best coral selection on Long Island.
I purchased a powder brown tank last month it broke out in serious case of ich wiped out 80% of fish in my 110 gallon reef tank