- Location
- Brooklyn, NY
Venting a bit
i feel really let down by a company that many people like and approve of or its just they do lots of advertising
I purchased a aquamaxx reactor on amazon may 7 to setup a chato reactor, this week i had some time to set it up so i take it off the shelf, wrap the lights around it, put some chato inside, tighten the screws and connect a pump to it, it starts leaking
so i look to see where the source of the leak is and there is a crack connecting the front two screws.
Im way passed my return date on amazon so i contact aquamaxx on Facebook i received a reply to deal with amazon i answered im past my return date then no response from them,
so i figured maybe they don?t use Facebook much so i turn to email support i make sure to mention im past my return date they reply that they cant do anything i can use acrylic glue to fix it or buy a new one from marinedepot (they actually gave me their number)
So acrylic glue won?t work unless i glue some bracing and that would be plain wrong to ugly up a new reactor
And trying to sell me another is just wrong
Knowing that i have a brand new reactor and its cracked a discount or replacement would have been the proper thing to do for a company that stands behind their product and supply chain
Butttttt they don?t (well not in this case at least)
I should have not received a broken reactor the box was not damaged at all makes me think it was broken in the factory (probably dropped)
Im really upset and let down $65 loss and no chato reactor
Ps. the piece is totally separated
i feel really let down by a company that many people like and approve of or its just they do lots of advertising
I purchased a aquamaxx reactor on amazon may 7 to setup a chato reactor, this week i had some time to set it up so i take it off the shelf, wrap the lights around it, put some chato inside, tighten the screws and connect a pump to it, it starts leaking
so i look to see where the source of the leak is and there is a crack connecting the front two screws.
Im way passed my return date on amazon so i contact aquamaxx on Facebook i received a reply to deal with amazon i answered im past my return date then no response from them,
so i figured maybe they don?t use Facebook much so i turn to email support i make sure to mention im past my return date they reply that they cant do anything i can use acrylic glue to fix it or buy a new one from marinedepot (they actually gave me their number)
So acrylic glue won?t work unless i glue some bracing and that would be plain wrong to ugly up a new reactor
And trying to sell me another is just wrong
Knowing that i have a brand new reactor and its cracked a discount or replacement would have been the proper thing to do for a company that stands behind their product and supply chain
Butttttt they don?t (well not in this case at least)
I should have not received a broken reactor the box was not damaged at all makes me think it was broken in the factory (probably dropped)
Im really upset and let down $65 loss and no chato reactor
Ps. the piece is totally separated
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