Word of caution. Aquarium village

[IBernE]

First of all, I've shopped at aquarium village many many times and have always been happy with the staff and their service. I don't go often though because it is pretty far for me to get to and Since I had to go to the mall around there, I decided to stop by and get some snails and hermit crabs which I have been thinking about getting. I ordered Ten snails and the gentleman got them for me but I didn't bother to check them and when I got home they were all empty except for three. I paid for ten and got three red legged hermit crabs lol. I was so angry frustrated upset etc. but it's too far for me to go and complain about it and I'll just take it as a lesson to check that I'm not getting empty shells. This is not really to slam aquarium village as I do expect to shop there again, but more to warn you guys to make sure you don't get empty shells because just because you see shells doesn't mean there is life inside of them. Here's a Pic of me acclimating my new hermit shells. I wanted them to have a smooth transition into their new home.

 

[pecan2phat]

Well that sucks!
I would be upset too!

 

[IBernE]

yea tell me about it. I acclimated them well last night though. The shells seem hardy and look like they'll do well in my tank! lol

 

[vio]

By the time Rocco left , Aquarium village is history.

 

[theMeat]

Yeah. Don?t like to bad mouth, but since Rocco left that place has been on the decline. Keep going back in there hoping it will turn around

Advanced marine aquatics is my new fav

 

[salpet]

have you spoken to them about it

 

[rsinanan415]

yeah. Don?t like to bad mouth, but since rocco left that place has been on the decline. Keep going back in there hoping it will turn around

advanced marine aquatics is my new fav

+1

 

[Aquarium Village]

First of all, I've shopped at aquarium village many many times and have always been happy with the staff and their service. I don't go often though because it is pretty far for me to get to and Since I had to go to the mall around there, I decided to stop by and get some snails and hermit crabs which I have been thinking about getting. I ordered Ten snails and the gentleman got them for me but I didn't bother to check them and when I got home they were all empty except for three. I paid for ten and got three red legged hermit crabs lol. I was so angry frustrated upset etc. but it's too far for me to go and complain about it and I'll just take it as a lesson to check that I'm not getting empty shells. This is not really to slam aquarium village as I do expect to shop there again, but more to warn you guys to make sure you don't get empty shells because just because you see shells doesn't mean there is life inside of them. Here's a Pic of me acclimating my new hermit shells. I wanted them to have a smooth transition into their new home.

Hi

First we would like to apologize for the missing hermits. We get hundreds of inverts a week and we will take a look at our stock and see what happened. We will replace the hermits the next time you come in and again we apologize for any inconvenience we have caused

Thanks for shopping with us
Aquarium Village

 

[breedingroom]

Mistakes happen,...the shop missed the empty shells, just like the purchaser did.
I think its great of both the shop and the customer to be able to communicate freely here without bashing each other at all. Pretty commendable.

 

[Reef Reaper]

Agreed. +1

 

[Mattl22]

Should have contacted store first.....


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[Reef lover24]

Most stores on LI are on the decline unfortunately... Only store I use is advance marine aquatics and is the only store I will continue to use.

Seems like they will take care of the issue next time you are in though, which is good to see.

 

[Paul B]

I go to Aquarium Village almost every week and I love the place. Now I moved pretty far away so I don't go as often but where I live now there is only one LFS and it is pretty sparse and still pretty far.

I will go to Aquarium Village this week because I just moved my tank to a bigger one and it is a little sparse. But I will call first to see if they have anything I want.
Unfortunately all LFSs are in decline as it is not a huge money making business like selling signed pictures of Nancy Pelosi.

 

[piranhapat]

It's a tough business to make a living. LFS just can't rely on selling fish and coral. A successful LFS has to have a maintenance service or sell online. Most hobbyist would rather go to LFS and pick they own stuff. Another problem not many LFS and most are far. Than LFS don't have much in stock. Tough business unles the owners are rich.

 

[FishyKat]

Agreed.

I am glad Rocco and Jessie took over another store- its great to see them follow their dreams

 

[pecan2phat]

What store did Rocco land?

 

[FishyKat]

Tropical Showcase on Old Country Road

they have a lot of work to do. Rocco was telling me of his plans when I went last week. I am excited for them!

 

[pecan2phat]

Ah yes, that store has been there forever.

 

[FishyKat]

I can see the difference in there already. it's only been 8 or 9 months since they've acquired the store.

 

[Thatguy96]

Most stores on LI are on the decline unfortunately... Only store I use is advance marine aquatics and is the only store I will continue to use.

Seems like they will take care of the issue next time you are in though, which is good to see.

I moved out to Stamford but Advanced Marine Aquatics is still my go to.