I just bought one of those the other day.
It was a saga getting one locally. Only two left in the country (until the end of this month). Those were at the Sony Style shop (a demo outlet that sells product at full RRP) and the manager of that shop would not sell either to me (I'd already paid at another retailer). I encouraged the General Manager of Sony NZ to think about how bad that looked to a customer buying through the usual retail chain.
Needless to say I got my camera. Of course the first one was faulty. Grrrr I'm sure the manager of the Sony Style shop knew this - but I'll never know for sure. I think this because there's the remains of a white sticky label on the box with the remnants of some hand writing visible. I suspect it said "faulty" on the label - but it's impossible to tell for sure.
I complained bitterly about this (via the General Manager) and the second (and final) camera arrived the following day. No torn off white label on this box and the camera predictably worked.
Sadly the units in NZ have not had the BFS factory fixed (I've read many US units being sold today have) so mine will be going for maintenance soon - just as soon as I can part with it for a week or so
So customer service is questionable locally, but the camera is luckily made elsewhere...
It's amazing how good the picture quality is. I'm amazed at how good the picture looks when printed out on A3 - "absolutely perfect" sums it up.
I can't imagine anyone would regret buying one.