Sorry you are having troubles Em, and I really don't know how to help you. You could call Bryan at aquaticreefsystems. He is very helpful.
I do, however, have a great story. My Primo TDS meter went on the fritz yesterday, so today I trucked over to Sears to get a new one - thanks to this thread. The salesman couldn't find them, and was embarassed that he couldn't. Someone got rid of them, or moved them someplace without telling him. So rather than let me go home empty handed, he just GAVE me one they use as for demos. How freakin' cool.
RR