I just want to relate my annoyingly bad Live Rock & Sand purchase experience.
I called Jeff's Exotic Fish about getting 40lbs of each, and the rep. on the phone was extremely rude and unhelpeful. He tried to convince me to get rock I didn't want (Tonga branch) He told me shipping would be $120 for the stuff. Only when I explicitly asked about air freight did he say that it was available, cheaper, and faster than Fedex. Sheesh. What a moron.
So, he says he'll place my order, and give me a call when it ships out, so I can go down and pick it up on the right flight. Ideally, this would mean under 2 hours door-to-door. Well, I got no call, and when I called them at 6:05pm (they close at 6) there was no one there to answer. I left a reasonably frantic message, and got no reply.
I called early the next morning, and they said "oh yeah, of course your order went out yesterday" So, it turns out the stuff was sitting in the air fraight shipping area overnight, completely dry. I was about to reject the order when I convinced myself that at that point I'm still better off than what I would have had with Fedex. (now I'm thinking that I was wrong)
I bring the stuff home, open the box, and holy crap does it smell in there. I got everything cleaned up, put in my tank, and its doing fine, but its essentially just rock. Really expensive, crappy smelling, full of detritus rock.
Its been 2 weeks and I've not seen a single hitchhiker, save for a few sponges that I'm not sure are actually alive. No 'pods, no snails, no algae, no worms, no nothing.
This is not what I was expecting from "Ultra Premium Fiji"
Don't get live rock from Jeff's Exotic Fish. The sand I got was fine, but doesn't seem to be anything more than just sand. No worms or other stuff to speak of.
Steve
P.S. I chose them because I had a previous order with them (2 years ago) that came out very well. Now I'm sure their quality has gone dramatically downhill.
I called Jeff's Exotic Fish about getting 40lbs of each, and the rep. on the phone was extremely rude and unhelpeful. He tried to convince me to get rock I didn't want (Tonga branch) He told me shipping would be $120 for the stuff. Only when I explicitly asked about air freight did he say that it was available, cheaper, and faster than Fedex. Sheesh. What a moron.
So, he says he'll place my order, and give me a call when it ships out, so I can go down and pick it up on the right flight. Ideally, this would mean under 2 hours door-to-door. Well, I got no call, and when I called them at 6:05pm (they close at 6) there was no one there to answer. I left a reasonably frantic message, and got no reply.
I called early the next morning, and they said "oh yeah, of course your order went out yesterday" So, it turns out the stuff was sitting in the air fraight shipping area overnight, completely dry. I was about to reject the order when I convinced myself that at that point I'm still better off than what I would have had with Fedex. (now I'm thinking that I was wrong)
I bring the stuff home, open the box, and holy crap does it smell in there. I got everything cleaned up, put in my tank, and its doing fine, but its essentially just rock. Really expensive, crappy smelling, full of detritus rock.
Its been 2 weeks and I've not seen a single hitchhiker, save for a few sponges that I'm not sure are actually alive. No 'pods, no snails, no algae, no worms, no nothing.
This is not what I was expecting from "Ultra Premium Fiji"
Don't get live rock from Jeff's Exotic Fish. The sand I got was fine, but doesn't seem to be anything more than just sand. No worms or other stuff to speak of.
Steve
P.S. I chose them because I had a previous order with them (2 years ago) that came out very well. Now I'm sure their quality has gone dramatically downhill.
