The way the ecotech handled the wireless controller upgrade really turned me off to the company (my vortechs work fine though).
First they announce back in like Feb. that when the new controller comes out, existing vortech owners would have first shot to upgrade. For $50 you would get the new driver and an extended warantee. I thought great! I'll one of these.
This last summer they said that the new driver would be available soon and they will contact existing vortech owners when it becomes available so they can get first shot at the upgrade and get the warrantee extension.
It became "available for order" mid-August, to be shipped on Sept. 1st, only they did not tell existing vortech owners as promised. You had to check their sponsor forum on RC. The first batch was offered through Aquarium Speciality exclusively and sold out very quickly. Lots of angry vortech owners wondering why they were never told the upgrade was available.
The ones that did manage to get in on the first batch of orders discover that Aquarium Speciality charged everyone's credit card as soon as the pre-orders were made (a big no-no, there is a reason companies charge when they ship). On top of that, the shipping charges were outrageous. More angry vortech owners.
It gets better, the wireless driver has not yet gotten FCC approval. So, all those people who were charged paid for an item that ecotech knew may not actually be available anytime soon.
Now they are saying that they are not going to honor the upgrade offer that they have been talking about for the last 9 months, and will only honor it for the people who managed to get in on the first limited pre-order batch (despite telling people about the upgrade that last winter to encourage them to buy the first gen product).
Its incompetence at best.
Again, my pumps work fine, but I'm not going to deal with the company again.