Some time around Thanksgiving, I posted here asking for advice on getting a new protein skimmer because I had discovered that Euro-reef had discontinued mine a while ago and was having difficulty finding replacement parts. We did find out how to order replacement parts through Euro-Reef and placed an order for two impellers (totaling 120$ with shipping). When the parts didn't arrive in two weeks, we called Euro-Reef and were told these impellers were on back order but that they would get them in before Christmas and we would receive our new impellers by the first of the year.
I was annoyed at having to do daily water changes until the impellers showed up, but... whatever... still cheaper than buying a new skimmer.
So... we waited.
The impellers still have not arrived. I have now decided to buy a new skimmer and that I am done doing business with Euro-Reef. 2 months is a ridiculous amount of time to wait for parts.
When my husband called them this morning to request that they refund our money... their phone was being answered by a machine that used the name of another business that promptly hung up on him. I'm not sure that it's possible for us to get our money back now. We're filing a complaint against them with the BBB in Cali. So... I'm moving on and NEED to pick up a new skimmer ASAP.
I need an in sump unit, preferably not an external because I just don't have the current system set up for that and would like to be able to get something set up relatively quickly. I was considering the Tunze, but I've heard they're also a nightmare to get parts from if something breaks. So I was looking at the Precision Marine redline skimmers available on Marine Depot and wondered if that would be a good fit. It's SHORTER than the skimmer I have now and is rated for 150g... but since I'm looking at just upgrading the system... would it make more sense to get the larger (and taller) skimmer, rated for 175 gallons?
Thanks much!
J.
I was annoyed at having to do daily water changes until the impellers showed up, but... whatever... still cheaper than buying a new skimmer.
So... we waited.
The impellers still have not arrived. I have now decided to buy a new skimmer and that I am done doing business with Euro-Reef. 2 months is a ridiculous amount of time to wait for parts.
When my husband called them this morning to request that they refund our money... their phone was being answered by a machine that used the name of another business that promptly hung up on him. I'm not sure that it's possible for us to get our money back now. We're filing a complaint against them with the BBB in Cali. So... I'm moving on and NEED to pick up a new skimmer ASAP.
I need an in sump unit, preferably not an external because I just don't have the current system set up for that and would like to be able to get something set up relatively quickly. I was considering the Tunze, but I've heard they're also a nightmare to get parts from if something breaks. So I was looking at the Precision Marine redline skimmers available on Marine Depot and wondered if that would be a good fit. It's SHORTER than the skimmer I have now and is rated for 150g... but since I'm looking at just upgrading the system... would it make more sense to get the larger (and taller) skimmer, rated for 175 gallons?
Thanks much!
J.
If you paid by credit card, I would definitely contact your CC provider first to file a dispute. If it's paypal, then unfortunately it's exceeded the time to open a dispute. I think Euro-Reef may be going out of business, as I've heard similar reports lately. You might also contact the Laguna Beach police department and see if there is any procedures to file a complaint with a local business. I don't know what else you can do. 
