Live Aquaria complaint

[Anonymous]

I don't mean for this post to be a place for bashing Live Aquaria, but everyone should be aware of the following:

I ordered a fish last Friday, placed the order and then a short time later placed an order for another fish. I did leave a nice message in the comments section while placing my order that it would be groovy if they could consolidate my order into one shipment, so I would only have to pay a $35 shipping charge instead of a $70 one.

I just received an 2 emails with 2 different tracking numbers.

Now, I do agree that this is my fault, but good grief, I'm fairly certainly Premium Aquatics or Marine Depot would have been happy to accommodate me on my request.

Rant off.

 

[Anonymous]

I'd give them a call and see if you can't remedy the situation before the fish are packed and shipped.

Their DOA policy is the best. I received an order from them once with 5 anthias with some DOA and the others in rough shape. They gave me a full credit without any hassles.

Louey

 

[Anonymous]

Stop making so much sense, Randy. I called them and they said 'No Problem!'

Talk about crying wolf. Feel free to delete this thread, Rich or Len.

 

[Anonymous]

:lol: :lol: :lol:

 

[Anonymous]

Stop making so much sense, Randy. I called them and they said 'No Problem!'

Talk about crying wolf. Feel free to delete this thread, Rich or Len.

I think we'll sticky it instead! Glad it worked out.

 

[Anonymous]

You pay a premium for it, but liveaquaria's customer service is unquestionably the best in the business these days. Frankly I wish some of their competitors would start taking notes.

 

[blackcloudmedia]

Dude Devito,
What the creepy heck is your avitar?

 

[Anonymous]

The beta version of the monster from Cloverfield.

 

[blackcloudmedia]

lol!

 

[Anonymous]

The beta version of the monster from Cloverfield.

They should have stuck with that.


Edit: Really... - Which is creepier, the twisted teddy or this cute little bat-bug:

 

[Len]

LA, like PA and MD, are all very customer-oriented IME. Glad it worked out for you.

 

[Anonymous]

Thanks all!

The box came yesterday and everything looked GREAT! Another wonderful job, LA!