Reeftech light info

[robbous]

Any one here know how i can get ahold of rafal07013?? i have been trying to call him on his phone and left him countless e-mails but he does not return my calls or answer my e-mails. i need to get ahold of him its has to do with my led lights i sent him to be repaired.a cpl months ago any help in getting ahold of him would be fantastic. thanks

 

[rickytsui]

any one here know how i can get ahold of rafal07013?? I have been trying to call him on his phone and left him countless e-mails but he does not return my calls or answer my e-mails. I need to get ahold of him its has to do with my led lights i sent him to be repaired.a cpl months ago any help in getting ahold of him would be fantastic. Thanks

his full of **** all the time i email him and call him he never get back to me also

 

[robbous]

He has my light i am trying to get back from being repaired, its a 1000 dollar light!

 

[robbous]

Any one ever have to deal with rafal07013 with there reeftech lights?? i bought some pacific sun lights from him 1 master and 2 slaves 160w, and the master's control board failed on me so i shipped the master light back to rafal almost 3 months ago and i am still trying to get my light back from him to no avail. has anyone here heard from him, that is a 1000.00 light i just want it back from him. i mean come on they had no problem taking my 3000.00 dollars from me i just want my repaired light back.

 

[Breakin Newz]

Wow I feel bad for you guys, it makes me want to go find this guy and handle the situation myself... And I'm not even the one in your shoes....

I remember I went to his house probably 3years ago for some corals, I believe he lived in Clifton if I am not mistaken...

Sent from my ADR6300 using Reefs

 

[InfernoST]

I never liked or trusted him that is why I went with the AI's, they have stellar equipment and customer service. I believe he lives up the road from absoluty fish in Clifton.

 

[robbous]

If i were anyone looking to buy the reeftech lights i would be cautious very cautious, i know rafal07013 is part of the group of people that developed these lights and rafal was also part of the pacific sun led lights. the reason i would be cautious about purchasing the reeftech lights would be the warranty on these and actually getting your lights fixed in case of breakdown. i purchased 1 160 watt python and 2 slaves for over 3,000 dollars and the master controller broke down and i shipped it back to rafal07013 to repair it because light is under warranty and he never shipped it back to me, i actually shipped this light out to him in the beginning of august, he never answers my e-mails or his phone, so now i am out 1200.00 and my light and the 2 slaves are useless without the master unit. so "BEWARE" !!!!! PEOPLE when choosing reeftech lights, i think it is only fair for me to warn people about certain people that are involved with these lights and the reputation. i do know of 2 other people with the same issue as myself.

 

[PacificSunEU]

Hello,
We got information about this thread from one of our customers.
Since September 2010 we are not cooperating with Mr. Niedzialek( rafal07013) - we stopped cooperation with him at this time.
Actually - we can support our customers directly - or via our USA resellers.
If anybody need any help - please contact with us - please dont do that by Mr. Niedzialek - because we cant take responsibility for his similar actions like that.

Sincerely,

Pacific Sun Team
D.
[email protected]

 

[reefs4life]

Hello,
We got information about this thread from one of our customers.
Since September 2010 we are not cooperating with Mr. Niedzialek( rafal07013) - we stopped cooperation with him at this time.
Actually - we can support our customers directly - or via our USA resellers.
If anybody need any help - please contact with us - please dont do that by Mr. Niedzialek - because we cant take responsibility for his similar actions like that.

Sincerely,

Pacific Sun Team
D.
[email protected]

Wow it's about time someone came on for support with these fixture I was really considering selling mine. But anyways, would you be able to tell me how much warranty is left on my units I bought them from rafal less than a year ago and he said that they were 6 months old when I bought them

 

[PacificSunEU]

Hi,
Its depend from lamp model.
All lamps coming from XM series( BP XM, Metis XM, Pandora XM and also 8channel Metis Hyperion) have 3 years warranty.
All CRP have 2 years warranty - first 1W panels had 1 year of warranty.

Regards

D.

Pacific Sun Team

 

[reefs4life]

It's the Black Python model, 160w...not sure if there's a serial number or anything I can get for you off the lamps

 

[robbous]

I'd like to know how I will get my 160watt master python back from rafal who I sent that light to almost 4 months ago, and I know of 2 others that have not recieved there lights back from him from being repaired, my 2 slaves that I have are useless with there functions without the master unit, I paid over 3000 for theses lights, and now I own expensive lights that just turn on and off and have to run at 100 percent. Will you the pacific sun company be sending mr a brand new master to replace the one rafal never sent back to me'?????? Huh

 

[robbous]

I'll add this if you ( the pacific sun company ) sends me a new master unit to replace the one rafal still hasn't sent back to me. I will continue to be a pacific light loyal person who will probly buy and upgrade to your other lights. To me' that would show you are loyal to the ones that buy your product

 

[PacificSunEU]

@robbous
I'm sorry to hear how you were treated.
We never get any lamps for service from this person/company(since we stopped cooperation with them - more than year ago).
Im convinced that there are ways you will can get your money back/lamp from him/RTL -maybe you should take legal action agains him/this company?
Unfortunately, I'm sorry - but we can not send you a new lamp - if you manage to recover your own, please contact us - we will offer you a favorable upgrade to the latest series of of lamps.
I hope that you understand it - and I hope that you will get your lamp/money back.

Regards

Przemyslaw Cybulski
Pacific Sun Co-Owner

 

[PacificSunEU]

It's the Black Python model, 160w...not sure if there's a serial number or anything I can get for you off the lamps

Every one computer has his own serial number - so if it was really 6 month old lamp(when you bought them) - you have about 6 months warranty yet.


Regards

D.

 

[robbous]

Has anyone that has not received there lights from rafal taken legal action against him?? i am form another state but i will be looking into it soon. if any one has PM me, i have been told i should be able to collect up to 3 times the amount i paid for my light in small claims court.

 

[robbous]

Bump this up..... Looking for someone that has taken legal action regarding these lights and rafal , I have no choice but to take legal action against him, I was told to contact my state attorney general


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