A
Anonymous
Guest
Most hobbyists still find value-added in paying a few dollars more for dry goods, and when you factor in shipping, it's not always cheaper to buy livestock online, and one can see and observe what one is buying before one takes it home. They get more after-sales service, develop a personal relationship with their LFS staff, we know their name, their spouse's name, their kids' names... their dog gets a treat when they bring him in to the store-- more people still appreciate good old-fashioned customer service, and while they may try the "new way" a time or two, I can't say I've lost a customer to the online game. Many have dabbled, and I don't begrudge somebody saving a few dollars on a piece of equipment - if I can match a price when someone asks, I will for their convenience, but sometimes I can't, and I'm honest about it. It hasn't driven anyone away yet.
This is the kind of store I would like to go to in New Jersey, heck, if it was close enough I would be come more than a weekly visitor.