Hello,
I was wondering if anyone dealt with Sapphire and they were happy with the product and the customer service.
I bought a protein skimmer for my 29G biocube on 1/1/2009. I received the product after three weeks and it arrived broken and in pieces. After emails going back and forth I finally received the product 1 month after I purchased it. Meanwhile I was running without any skimmer. I didn't like the whole process and won't order anything from them again regardless of the good things I hear about their products.
Is this par for the course with them or was I just lucky?
I was wondering if anyone dealt with Sapphire and they were happy with the product and the customer service.
I bought a protein skimmer for my 29G biocube on 1/1/2009. I received the product after three weeks and it arrived broken and in pieces. After emails going back and forth I finally received the product 1 month after I purchased it. Meanwhile I was running without any skimmer. I didn't like the whole process and won't order anything from them again regardless of the good things I hear about their products.
Is this par for the course with them or was I just lucky?