Sellers hate seeing chargebacks, but it's necessary because most sites don't provide support to customers, they have no choice but to go to the bank when no one is answering. I believe that a marketplace facilitator should provide front-line support when an issue arises, as we have the data and insights into transactions. That's why we built Dispute Management from the ground up designed to be sensible about the hobby.
This gives first action to resolving dispute on RnB. Customers get fast human response from one of our team members who are also hobbyists. Resolution reached within days instead of the standard 30-90 days by a bank.
Both parties get a bespoke response and resolution. Either a partial refund, a reship or a credit, or something entirely custom. The dispute team gets a full picture of the transaction from activity and message history that are built straight into the Dispute Management. This is part of the reason why we prohibit our sellers from conducting customer service on text or social media messengers.
This gives first action to resolving dispute on RnB. Customers get fast human response from one of our team members who are also hobbyists. Resolution reached within days instead of the standard 30-90 days by a bank.
Both parties get a bespoke response and resolution. Either a partial refund, a reship or a credit, or something entirely custom. The dispute team gets a full picture of the transaction from activity and message history that are built straight into the Dispute Management. This is part of the reason why we prohibit our sellers from conducting customer service on text or social media messengers.
