Feedback about glasscages aquariums

[DRENALYN9]

I am thinking of ordering a tank. But not sure. I have heard good and bad feedback about their aquariums.

I am researching tank sizes 180 gallon and above

 

[beerfish]

I have no personal experience with them, but I've had friends get tanks from them. The general consensus is this:

1. Customer service is total garbage. If something goes wrong, it's your fault.
2. Expect delivery to a general location, and maybe it shows up, maybe it doesn't.
3. Silicone looks like it was put on by a mentally challenged spider monkey.
4. The tank is sort of ok after spending a ton of time and money on missed pickup dates, screwed up orders, and finding out what's going on with your tank.

A 180 is a big investment, and you're probably going to spend a fortune on equipment. Do yourself a favor and spend a bit more on the heart of your system.

 

[masterswimmer]

I have no personal experience with them, but I've had friends get tanks from them. The general consensus is this:

1. Customer service is total garbage. If something goes wrong, it's your fault.
2. Expect delivery to a general location, and maybe it shows up, maybe it doesn't.
3. Silicone looks like it was put on by a mentally challenged spider monkey.
4. The tank is sort of ok after spending a ton of time and money on missed pickup dates, screwed up orders, and finding out what's going on with your tank.

A 180 is a big investment, and you're probably going to spend a fortune on equipment. Do yourself a favor and spend a bit more on the heart of your system.

+1

Wonderfully written, well thought out, concise and all inclusive. Couldn't have said it better. GC tanks aren't worth the time or expected savings.

Russ

 

[cmantis]

I have no experience with them for fish but used to get them for reptiles and would just go pick them up at the shows. My experiences were good but again different hobby.

 

[smoq]

I saw a small tank they've recently made. The silicone work is worst than you would ever think it is. I admit, I work with silicone from times to times, but that looked not even as a first-timer, but as a drunk, half-blind guy was doing it. In addition to that, glass edges that you can cut yourself with- forget machine cutting & polishing, it's all sandpaper and it doesn't look like they spend more than 5 minutes polishing each tank. For this size tank, I would really consider some other company or if you can't afford it, buy used.

 

[stbarnabas]

the glass that i give away for free the other day came from glass cages that broke, it was 300 gallon tank ....agreed with (beerfish) ...

 

[thirty6]

I am thinking of ordering a tank. But not sure. I have heard good and bad feedback about their aquariums.

I am researching tank sizes 180 gallon and above

not sure where you are located, but someone has a used 180 for sale here, i would go that direction first. you might be abe to get the tank for a fraction of what it would cost new or from gc

 

[skene]

not sure where you are located, but someone has a used 180 for sale here, i would go that direction first. you might be abe to get the tank for a fraction of what it would cost new or from gc

Maybe it's just me... but maybe they are getting rid of that tank for those same exact reasons

 

[redseamax130d]

Ordered a custom frag tank from them and was told it was 29 gallons when I got it it looked small but didn't think of it. Then I was told its only 10 gallons by some people on here . I called them and they said they can't find the paper work good thing I had them email me the invoice. Now there going to remake it for me but its going to take 3 to 4 weeks for them to come over to New York. Never again

 

[KuyaMark]

Dave don't do it bro Glasscages suck

 

[JonnyJ]

If you even have to question it then forget it. In the past I have had 2 of their tanks. Both were terrible, both times customer service sucked, and both times I was mad. They don't care at all. Worthless

 

[House of Laughter]

My Experience

While getting a polished custom tank is nice, I have not had the same experience.

I bought a 180 back in 2001 and sold it in 2006 to another MR reefer. It was an in the wall tank, so silicone perfection wasn't important to me.

In 2007 I bought a 150 with a similar design/build and it had silicone flaws, but was not IMO a problem or structurally unstable.

They did have a truck breakdown in Allentown, at which point I needed to drive 2 hours one way to grab the tank. It was, however, on the truck and all was fine.

The 150 is still running.

House

 

[roc5288]

I had a 240g .yes silicone wasn't the best. A little effort cleaning it up and was good to go. Was built like a tank. I guess its hit or miss. In fact just ordered a custom tank yesterday. Ill keep my fingers crossed.

 

[CancerverO]

my experience and probably I am the only one based on the rest was excellent.

I called hundred of times and they were always polite and helpful, silicone is great, and delivery was on time. I actually was late and they waited for me.

You can check my thread..

 

[jf2381]

I have seen their work...I'm not a fan..

Why not get some quotes from Mark (reefoman). He is a local tank builder and a sponsor here. His work is superb.

 

[DRENALYN9]

The big issue is that i live in upstate new york now. 30 min west of albany.

 

[PHILYD1]

I got a 120 gal Rimless from them 1.5 years ago and it was near perfect.. the silicon was perfect the glass was cut even and nice and price was 1/3 of what a custom builder would charge.. my only complaint was the overflow box was a little big so i took it out and put a glass holes box on it. the ladies in office were very nice and the delivery was just as planed in white plains at certain time, they loaded my tank into my truck and i was out..

 

[masterswimmer]

The big issue is that i live in upstate new york now. 30 min west of albany.

Unfortunately that doesn't make the quality of GC's work any better.

If you set your expectations low for the GC's tank, you might not be disappointed. If you want a quality piece of equipment you're absolutely setting yourself up for disappointment.

Russ

 

[CancerverO]

If you set your expectations low for the GC's tank, you might not be disappointed. If you want a quality piece of equipment you're absolutely setting yourself up for disappointment.

Russ

With all respect.. I completely disagree with that.. then it could be only "my luck". My tank is completely rimless, silicone is great, starphire in all 3 sides and polished edges.. What else should I ask for? I thinnk that is a quality piece of equipement...

Now, I remembered calling them perhaps 5 years ago and the customer service was awful which made me get a 57G Oceanic illuminata. However, I decided to give them another shot and I couldnt be happier.

I say get quotes from different vendors and then make a decision. I believe I paid around 500 bucks for it while other vendors were asking aroun 900 for the same siza tank (no starphire) ...

 

[Euroreefer]

I once had a tank from them (a 40 cube), and my only complaint was the silicone job, but it held up just fine for the year or so I had it. Im sure someone on here has it now and its still running.