Any recent experience with LiveAquaria?

[samksy]

I have always heard good experiences with LiveAquaria and I tried them. Order something not what I really order, emailed them but their responses are kind of a day or two slow. They said they'll credit me back but I haven't seen any credit after a week, and had to email them again, they said it'll be there in 3 business day, still don't see it. Anyone got any recent experience?

 

[marrone]

The email responses can be slow, it's best to call them up and speak with someone.

 

[samksy]

The email responses can be slow, it's best to call them up and speak with someone.

Just did, I called them up to cancel my fish order, they said, they can't guarantee but it's not ship out so.........

I was going to give them a second try for some fishes, but after their two promise to refund me and I haven't see anything yet, I'm cancelling my fish order. I can imagine what a pitta to go thru if I need to claim anything. So just want to check our fellow reefer's recent experience.

 

[bonomo53]

+1 give them a call.. i ordered a fish from them last week and need to change the shipping date i called them and they were able to do it over the phone. They picked up right away i didn't even have to wait on hold.

 

[prattreef]

I've never had anything but top-notch service and state of the art shipping from them. Communication is always excellent as well. I only order from the Diver's Den though.

 

[cybermeez]

They are excellent and I have never had any trouble with them. It's always best to call them if you have a customer service issue. Any time I had to they were super responsive and always set things right.

 

[jedimaster1138]

I have over 2 dozen fish from both Live Aquaria and Diver's Den. Excellent isn't a strong enough word.

I agree that their email response can be slow but on the phone they will take care of you. Just give them a call, service is top notch.

 

[marrone]

Trying to cancel or change the order the same day can be a problem. You need to contact them first thing in the morning, usually no later than 9:30am, and even then it can be a problem having them stop the order from going out. The items coming out of LA they can usually be stop, the items coming out of WI usually seem to be a problem, and even though they're there, they have trouble stopping the shipment.