I'm not sure what place you're talking about as I live in Manhattan and don't venture north too often, mostly manhattan, brooklyn and jersey. I had my issues with one LFS and I vented in a nice way on the forum, and they immediately worked very hard to correct the situation. Since then I've had good luck.
I took the initiative to contact the store owner first, gave him the opportunity to make a difference. When the response from him was terrible, I went to the forums and posted a well written post that didn't bash them, but explained the issues I have. If you're diplomatic with your approach, you can probably make a difference for many.
My .02
By the way, if anyone wouldn't mind PM'ing me, I'd love to know the names of the stores that are good north of here.`