Anchofish - A disaster

[IndyReefer]

Beware of ordering from Anchofish.com . Indeed a nightmare.
First time I ever ordered from them and believe me it will be the last.
Ordered 5 corals and 1 Blue spotted Jawfish from them. It was set for Saturday morning delivery. Confirmed on Friday and was told that the Fed Ex Tracking number would be emailed to me. Never got the email. Went to Fed Ex Saturday morning and nothing. Just in case checked Airborne. Nothing. Get a call Monday morning from Fed Ex stating that the package was there but "Leaking" That is putting it mildly. There was maybe a cup of water left in each bag.
Evidently the box was stuck in Memphis Saturday as there were "multiple labels?" on the box.
Now get this. Plain cardboard box with the very thin individual plastic bags set inside of it. No insulated box, no heat pads. Even though I requested them as it would be around 25-30 degrees Friday night. The only bag that was not busted was the Jawfish bag. The Jawfish is still alive (maybe he'll make it)
Corals are very questionable.
I had left them a voice mail and and email Saturday. Called a total of 4 times now and asked to speak to the owner and was told he was not in. I believe the owners name is Lawrence. He is the one I need to speak to about a refund. I suspect I will never hear from them and that is probably best.
Stay clear of this company.

 

[Anonymous]

There are plenty of other online stores that people here have used and have had great service from. Check out this thread:

Rate your online supplier...

 

[IndyReefer]

This was just a heads up about an extremely negative experience and hoping to spare others the misery. I have used several MO companies in the past. All have been great until now.

 

[reefcam]

Man sorry to hear about your experience. I just got my ordered from Anchofish and delivered on the date promised. I ordered yesterday (3/25) around 2pm and got it this morning around 9am (3/26). Everything arrived as promised. They even called me at 5pm to tell me that they were out on 1 item. They do have the best Blue Spotted Jawfish price around.

 

[Anonymous]

Unfortunately the first online store I ever ordered livestock from was Anchofish. They remain the only store (out of 7 different ones) I had a less-than-perfect transaction with, and their rating is a flat 'zero.'

I think the first rule to having a business in America should be that you have to SPEAK ENGLISH, which NO ONE there does. I talked to five different people, too. It's extremely difficult to understand them AT ALL.

My shipment, consisting of two fish and 4 corals (if I remember correctly...it was 1.5 years ago), also arrived single-bagged with no heat packs, and the stuff in very poor shape. The fish never survived, along with two dead corals, and no refund from them whatsoever. It's impossible to get them on the phone, and when you do, it's someone who can't communicate properly.

Do NOT order from them, period. There are sooooo many better places to get wonderful things from.

For corals, I'd recommend Dr. Mac and Greg Hiller, and for fish, FFExpress has been very good to me (three orders so far).

HTH!

Peace,

Chip

 

[Downdeep]

Chip, did you mention your satisfaction with Brian Greene's corals? You ordered Corals and algeas from him, recieved everything and then stiffed him on payment. I know he's tried getting in touch with you many times and you've even made some type of payment arrangement with him and still you've avoided paying for what was sent to you. IMO businesses should becareful of taking orders from people like you that are out there trying to screw them out of money owed to them.

[ March 26, 2002: Message edited by: Downdeep ]</p>

 

[Chucker]

Downdeep, this sort of thing should be kept to PMs or email.

 

[Pinkskunk1]

Me so sorry you got bad problem, me ordered form them and recieve good luck. Me no native english speaker but understood them perfectly. You must be patience and be nice. Me spoke with them slowly and me ask them to pack me corals and fishes tripple bags. me give them specific instructions how to pack corals. Me corals came alive and healthy. Me so happy me calle dhtem to say tahank you.

Me like the 20% off they are offer. Theis pay for shipping the corals to me.

Treat them the same way you treat your waiter/waitress. You do not want them (waiter/waitress) to spit on your food in the back of the kitchen. Make a good impression, be nice, and be friendly. They remember you by the gentle way you talk and behave. In the end, they remember to pack you stuff as though they were packing it for themself. I have had great luck with them and marinedepotlive.com Both were owned and operated by foreigners, Asian to be specific. At both places, i was able to specificly pick out the corals i wanted by describing it to them. At the end, i ended up with great corals, great selection. Both of my green bubble and grape corals thrive and thrive and thrive.

In any case, sorry to hear your problem. I know how it feels to wait for the package.........

[ March 27, 2002: Message edited by: Pinkskunk ]</p>

 

[IndyReefer]

Pinkskunk
I had spent all last week talking with them. There were a couple of corals that I wanted that they did not have. We talked back and forth all week waiting to see if they got those corals in.
Not a problem since I was requesting Saturday morning hold at Fed Ex. Everything was finalized on Friday. I talked to them on the phone and sent them emails detailing all aspects of the order including the expected temperature for that Saturday morning. Excerpt from the last email I sent them before shipping
"It is going to be around 30 degrees Saturday morning. Please pack well ,triple bag and add heat packs." I also asked them to send me the tracking number and itemized invoice in email. I never received it. No tracking number is obviously a major pain when you are trying to find a package.
The owner (Lawrence I think) and I had excellent communications during that week. Now that there is a problem he has yet to return my phone calls.
That is the pinnacle of a poorly run business. It is their responsibility to promote customer satisfaction. I am truly dissatisfied. Their lack of communication to me now only furthers the aggravation and show what a poorly run business it is.
I am the customer. I am just one of many people that keep them in business. (For this one and only time anyway)
Customer satisfaction should be paramount. It is not.

 

[pez]

It's not the number of good experiences a MO places has, it is how they handle the bad ones that set them apart (IMO).

-T