Reefs.com - Saltwater Aquarium - Reef Aquarium
  • Why not take a moment to introduce yourself to our members?

saltwaterfish.com submitted 4 ur review

Awibrandy

Awibrandy

Old School Reefer
Location
Far Rockaway
Rating - 100%
182   0   0
michael stern said:
Awilda,

I just sent them one on your behalf.
Keep us posted.

M
Click to expand...

Hi Michael, Thank you:hug: . I just sent the president(Ryan Roe) of SWF an email with copies of my previous emails. A member of RC posted the Florida BBB website. That is where I got the info. from. Waiting to see what happens next.:scratchch

"Dear Mr. Roe;
I am writing to you because I don't know what else to do honestly. Below is a copy of the email I sent to your online business concerning my previous order # 64910, which I have had no response to. Since the two emails the PBT (powder blue tang) has died. And now the Tennent has the ich. Unfortunately for me I was unable to locate the body. You see sir my tank is a 155 Bow Front with approximately 200 pounds of live rock and many corals. It is impossible for me to move all that live rock without disturbing the corals. And even if I did, I doubt that I would have found anything more then a carcass since my tank is teeming with creatures that hunt at night. Which is when the fish died. Now if you read the emails below you will see that I was asking for help before the unfortunate death happened.
Also, I want to let you know that my friends on Reef Central, and Manhattan Reefs are all waiting to hear the out come of how in deed your company treats it's customers. My second email was returned to me by Mailer Demon stating that saltwaterfish.com was not accepting any email from my email address. Perhaps you would like to address this. My online screen name on both RC & MR is "AwiBrandy" you can if you'd like to go and look up my threads. There you will see what I, and others have said concerning your company. Looking forward to hearing from you.

Regards,

Mrs. Awilda "
 
Last edited:
PalmTree

PalmTree

Senior Member
Manhattan Reefs
Location
CT
Rating - 100%
23   0   0
I'm sorry to hear of your experience with SWF.com. I've never ordered livestock from any mail order place so I really have no experiece in that area. I think you are doing all you can at this point.
 
michael stern

michael stern

Advanced Reefer
Location
new rochelle
Rating - 99.1%
112   1   0
Awilda,

I just got this reply:

[FONT=geneva,arial]From: [/FONT][FONT=geneva,arial]<[email protected]>
[ Add to Address Book | Block Address | Report as Spam ][/FONT][FONT=geneva,arial]To: [/FONT][FONT=geneva,arial]<[email protected]>[/FONT][FONT=geneva,arial]Subject: [/FONT][FONT=geneva,arial]saltwaterfish.com[/FONT]
[FONT=geneva,arial]

Hi,

Thanks for the email. We have no record of receiving any emails from this customer, and we do not block emails. Please have her send an email to this address.

Thanks,
Customer Service Team
Saltwaterfish.com
www.saltwaterfish.com
[/FONT]
 
Awibrandy

Awibrandy

Old School Reefer
Location
Far Rockaway
Rating - 100%
182   0   0
michael stern said:
Awilda,

I just got this reply:

[FONT=geneva,arial]From: [/FONT][FONT=geneva,arial]<[email protected]>[/FONT]
[FONT=geneva,arial][ Add to Address Book | Block Address | Report as Spam ][/FONT][FONT=geneva,arial]To: [/FONT][FONT=geneva,arial]<[email protected]>[/FONT][FONT=geneva,arial]Subject: [/FONT][FONT=geneva,arial]saltwaterfish.com[/FONT]
[FONT=geneva,arial]

[FONT=geneva,arial]Hi,

[FONT=geneva,arial]Thanks for the email. We have no record of receiving any emails from this customer, and we do not block emails. Please have her send an email to this address.[/FONT]

[FONT=geneva,arial]Thanks,[/FONT]
[FONT=geneva,arial]Customer Service Team[/FONT]
[FONT=geneva,arial]Saltwaterfish.com[/FONT]
[FONT=geneva,arial]www.saltwaterfish.com[/FONT]
[/FONT][/FONT]
Click to expand...


Thanks Michael! I just finished copying all the previous emails including the mailer demon where it very clearly shows that they were not accepting my emails. And by the way I got two of those MAILERDEMON@AOL not just one, both in the same day. The first email got through with no problems. And I guess the Mr. Ryan Roe also didn't get my email although that one wasn't sent back to as well as the first one didn't either. We shall see what happens now.

Once again, I know others have not had problems with them, and that is a good thing. But for the others like my self, well I leave it un-said.

The original message was received at Tue, 10 Apr 2007 13:54:40 -0400 (EDT)
from mail.saltwaterfish.com [64.106.136.10]


*** ATTENTION ***

Your e-mail is being returned to you because there was a problem with its
delivery. The address which was undeliverable is listed in the section
labeled: "----- The following addresses had permanent fatal errors -----".

The reason your mail is being returned to you is listed in the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific reason your e-mail could
not be delivered. The next line contains a second error message which is a
general translation for other e-mail servers.

Please direct further questions regarding this message to your e-mail
administrator.

--AOL Postmaster



----- The following addresses had permanent fatal errors -----
<[email protected]>

----- Transcript of session follows -----
... while talking to air-yc02.mail.aol.com.:
>>> RCPT To:<[email protected]>
<<< 550 saltwaterfishcom IS NOT ACCEPTING MAIL FROM THIS SENDER
550 <[email protected]>... User unknown
 
Awibrandy

Awibrandy

Old School Reefer
Location
Far Rockaway
Rating - 100%
182   0   0
Finally! An answer...

Subject:Re: Copies of emails sent to you that you didn't receive!!!!!Date:4/16/2007 10:35:23 A.M. Eastern Daylight TimeFrom:SwfishdotcomReply To:To:AwibrandyCC:BCC:Sent on:
Sent from the Internet (Details)
And My response: And I will leave this at that. I want nothing further to do with these people.


In a message dated 4/16/2007 10:35:23 A.M. Eastern Daylight Time, Swfishdotcom writes:
Hi,

Thanks for the email. We are very sorry to hear this. Unfortunately, the size of the Powder Blue and Red Sea Sailfin you say you recieved (1.5 inches) is not possible. We don't offer those fish at that size and nor do we bring them in at that size, so we have no idea why you are saying that is the size they were. Also, all of our fish are quarantined and eating prior to shipment and it would not be possible for them to have Ick. If an item does not survive please return it via the guarantee procedure. An item must be returned in order to qualify for the guarantee.


Thanks,
Customer Service Team
Saltwaterfish.com
www.saltwaterfish.com
​

Good morning; Regarding Order # 64910 I never stated the size of the Red Sea Sailfin as being 1.5", the sailfin in fact is actually about 3". Now the Tennent, and the PBT as I stated were no where near the size of the RSS. Now I didn't actually take a ruler to them, and of course I could be wrong. But both the Tennent which I still have, and the dead PBT were, is smaller then my GS Maroon Clown that I have who is not fully grown.

Interesting that you would call a customer a liar flat out. I never stated that the fish were not eating, just the opposite the PBT ate right up to it's death.

Not possible for them to have ICK, another interesting statement since for the past 6 years I have heard nothing other then the contrary to ICK. I have always understood all fish are carriers of ICK, and it is stress that brings it out on them.

I wasn't disputing your guarantee procedure, as you noticed my letter (if you bothered to read the first one) I asked for help in what to do prior to the PBT's death. Further more, as stated all ready the fish died overnight which made it impossible for me to find in a 155 gallon reef teeming with scavengers.

Not to worry I have no intension of ever ordering from you guys again. Also, as stated in previous emails to you MR & RC members are waiting to hear back.

And yes, I will report this to the Florida BBB.

Thank you so much for finally answering the emails I sent.

Best of luck,
 
xobklynqt143

xobklynqt143

Advanced Reefer
Location
Bensonhurst, Brooklyn
Rating - 98%
49   1   0
Awibrandy said:
Subject:Re: Copies of emails sent to you that you didn't receive!!!!!Date:4/16/2007 10:35:23 A.M. Eastern Daylight TimeFrom:SwfishdotcomReply To:To:
aoldbimg:online
AwibrandyCC:BCC:Sent on:
Sent from the Internet (Details)
And My response: And I will leave this at that. I want nothing further to do with these people.



In a message dated 4/16/2007 10:35:23 A.M. Eastern Daylight Time, Swfishdotcom writes:
Hi,​



Thanks for the email. We are very sorry to hear this. Unfortunately, the size of the Powder Blue and Red Sea Sailfin you say you recieved (1.5 inches) is not possible. We don't offer those fish at that size and nor do we bring them in at that size, so we have no idea why you are saying that is the size they were. Also, all of our fish are quarantined and eating prior to shipment and it would not be possible for them to have Ick. If an item does not survive please return it via the guarantee procedure. An item must be returned in order to qualify for the guarantee. ​



Thanks,​

Customer Service Team​

Saltwaterfish.com​



Good morning; Regarding Order # 64910 I never stated the size of the Red Sea Sailfin as being 1.5", the sailfin in fact is actually about 3". Now the Tennent, and the PBT as I stated were no where near the size of the RSS. Now I didn't actually take a ruler to them, and of course I could be wrong. But both the Tennent which I still have, and the dead PBT were, is smaller then my GS Maroon Clown that I have who is not fully grown.

Interesting that you would call a customer a liar flat out. I never stated that the fish were not eating, just the opposite the PBT ate right up to it's death.

Not possible for them to have ICK, another interesting statement since for the past 6 years I have heard nothing other then the contrary to ICK. I have always understood all fish are carriers of ICK, and it is stress that brings it out on them.

I wasn't disputing your guarantee procedure, as you noticed my letter (if you bothered to read the first one) I asked for help in what to do prior to the PBT's death. Further more, as stated all ready the fish died overnight which made it impossible for me to find in a 155 gallon reef teeming with scavengers.

Not to worry I have no intension of ever ordering from you guys again. Also, as stated in previous emails to you MR & RC members are waiting to hear back.

And yes, I will report this to the Florida BBB.

Thank you so much for finally answering the emails I sent.

Best of luck,
Click to expand...


hey any response from them?
 
Awibrandy

Awibrandy

Old School Reefer
Location
Far Rockaway
Rating - 100%
182   0   0
xobklynqt143 said:
hey any response from them?
Click to expand...

Below is their answer to all the previous emails. I did respond to it, but never heard back from them. And I don't expect them to do so either. As I said before I am done with this. They just won't get any money from me again. The rest is in God's hands.:wink1:
KathyC saw the fish, perhaps I am wrong and they are larger then 1.5" that I previously stated the Tennent is about the size of my lary anthias just wider. And the sailfin I a bit smaller then my current PT who is about 4". I have not measured them up against a ruler, I am going by the difference in size of my gone Blonde Naso's who were 6".

In a message dated 4/16/2007 10:35:23 A.M. Eastern Daylight Time, Swfishdotcom writes:


Hi,

Thanks for the email. We are very sorry to hear this. Unfortunately, the size of the Powder Blue and Red Sea Sailfin you say you recieved (1.5 inches) is not possible. We don't offer those fish at that size and nor do we bring them in at that size, so we have no idea why you are saying that is the size they were. Also, all of our fish are quarantined and eating prior to shipment and it would not be possible for them to have Ick. If an item does not survive please return it via the guarantee procedure. An item must be returned in order to qualify for the guarantee.


Thanks,
Customer Service Team
Saltwaterfish.com
[URL="http://www.saltwaterfish.com"]www.saltwaterfish.com [/URL]
​
 
grknyer

grknyer

Official Lurker
Location
New York
Rating - 100%
61   0   0
Sorry to hear about your experience. Check out my thread I just posted. Look at my order and how it arrived. Hope it make you feel abit better
 
R

redbora

Advanced Reefer
Manhattan Reefs
Location
NJ
Rating - 100%
31   0   0
i've ordered from them since i started three years ago (five or six orders), never had any issues.

custom service wise they were always good, any doa's i just sent an email and they turned around and sent me the option for full refund or replacement

i was surprised to read about the bad on the forum, i guess u gotta have your bad with the godd
 
B

bud

Advanced Reefer
Location
brooklyn
Rating - 100%
8   0   0
For me it was a good experience. I brought 2 maroon clowns and a H butterfly, snails and they arrive in excellent condition. I would order from them again but they don't have anything in stock.

I had Death next day with Live aquaria.. but there customer servive is the best. The women was extremly nice and Credit no question ask.
 
Dmitry

Dmitry

Senior Member
Location
Queens (Briarwood)
Rating - 100%
26   0   0
Bad experience here. The livestock was ok, not great. And they did not answer e-mails I sent them detailing the sickness of one animal. I will not order from them again.
 
You must log in or register to reply here.

Sponsor Reefs

We're a FREE website, and we exist because of hobbyists like YOU who help us run this community.

Click here to sponsor $10:


Top