Dissapointed in cquarium clam order -- HIT or MISS
- Thread starter vee
- Start date
Second Update:
In an email I sent to Adam at cquarium asking him how he wants to refund the money, he sent me this reply.
"A new development is in the work...I will be offering your clams for free for volunteers to remeasure them...we are working out the details... "
I'm not sure what he exactly means. But I hope he doesn't mean that he expects me to send these four clams to someone that he designates "fit" to measure these clams "correctly". Then he would want me to find a box, bag these clams up, drive to a location to drop off for shipping. And this is after all the time I spent taking pictures of the clams, measuring them, acclimating them, and feeding them meticulously?
I'm not going to jump the gun but the prospect of him pursuing this new development is making me concerned.
Victor
In an email I sent to Adam at cquarium asking him how he wants to refund the money, he sent me this reply.
"A new development is in the work...I will be offering your clams for free for volunteers to remeasure them...we are working out the details... "
I'm not sure what he exactly means. But I hope he doesn't mean that he expects me to send these four clams to someone that he designates "fit" to measure these clams "correctly". Then he would want me to find a box, bag these clams up, drive to a location to drop off for shipping. And this is after all the time I spent taking pictures of the clams, measuring them, acclimating them, and feeding them meticulously?
I'm not going to jump the gun but the prospect of him pursuing this new development is making me concerned.
Victor
I have also been keeping up with the RC thread Vee and agree with vitz on the "evasion" thing. If they still don't believe that these clams are short from all of the pictures you have posted, then IMO there is a definite problem with the management of this company.
Steve
Steve
I just ordered a clam from eastcoastclams.com and hope I don't have this expereince.
They picture their clams with it laying on a ruler so it would be very difficult for them to provide you with a smaller clam, then argue about measuring technique. Cquarium's position is absurd!
It's a shame that this firm is treating you this way. They have a beautiful sps in stock that I will have to pass on due to the way they have handled your situation.
Good luck!
Louey
They picture their clams with it laying on a ruler so it would be very difficult for them to provide you with a smaller clam, then argue about measuring technique. Cquarium's position is absurd!
It's a shame that this firm is treating you this way. They have a beautiful sps in stock that I will have to pass on due to the way they have handled your situation.
Good luck!
Louey
Crossposted in RC from the link provided by Vee:
Shouldn't rule 5 be that the "canidate" should be adequately educated on caring for these animals, have proper tank specifications(equipment, parameters,etc...), and have time to properly care for and raise these animals?
Honesty does not seem to equal their measurements of the clams they sold. Those measurements should be accurate/exact since pricing is directly related to the measurements. Marginally close only counts in horse-shoes and hand-gernades.
What is false advertising?
Federal and state laws Law provides that "no enterprise shall make or use false or misleading representations or symbol as to price, quantity, quality, content, production process, production date, valid period, method of use, purpose of use, place of origin, manufacturer, place of manufacturing, processor, or place of processing on goods or in advertisements, or in any other way making known to the public."
The term "false" means any representation or symbol that is inconsistent with facts, and where the deviation would be unacceptable to a significant number of the general or relevant public, and would lead to misunderstanding or incorrect decisions.
The term "misleading" means any representation or symbol that would cause a significant number of the general or relevant public to misunderstand or make incorrect decisions, regardless of whether such representation or symbol is consistent with facts.
Since Vee is a customer that isn't 100% satisfied, their above statement is not accurate. The survey of past customers is not entirely valid because these clients(which they "would" submit upon request) may have not taken the measurements (lack of knowledge for example) of their animals when they were received, and may have had much growth from proper care to measure now. Survey's of new clients and future clients that measure because of this incident would be valid, however I think that many of their future measurements would be accurate.
I would also like to add that if Cquarium and Vee come to an agreement and the agreement is fullfilled, then Vee would be 100% satisfied. I also feel that you can never have 100% satisfied customers even though we try, there is always somebody that will be the exception.
Shouldn't rule 5 be that the "canidate" should be adequately educated on caring for these animals, have proper tank specifications(equipment, parameters,etc...), and have time to properly care for and raise these animals?
Honesty does not seem to equal their measurements of the clams they sold. Those measurements should be accurate/exact since pricing is directly related to the measurements. Marginally close only counts in horse-shoes and hand-gernades.
What is false advertising?
Federal and state laws Law provides that "no enterprise shall make or use false or misleading representations or symbol as to price, quantity, quality, content, production process, production date, valid period, method of use, purpose of use, place of origin, manufacturer, place of manufacturing, processor, or place of processing on goods or in advertisements, or in any other way making known to the public."
The term "false" means any representation or symbol that is inconsistent with facts, and where the deviation would be unacceptable to a significant number of the general or relevant public, and would lead to misunderstanding or incorrect decisions.
The term "misleading" means any representation or symbol that would cause a significant number of the general or relevant public to misunderstand or make incorrect decisions, regardless of whether such representation or symbol is consistent with facts.
Since Vee is a customer that isn't 100% satisfied, their above statement is not accurate. The survey of past customers is not entirely valid because these clients(which they "would" submit upon request) may have not taken the measurements (lack of knowledge for example) of their animals when they were received, and may have had much growth from proper care to measure now. Survey's of new clients and future clients that measure because of this incident would be valid, however I think that many of their future measurements would be accurate.
I would also like to add that if Cquarium and Vee come to an agreement and the agreement is fullfilled, then Vee would be 100% satisfied. I also feel that you can never have 100% satisfied customers even though we try, there is always somebody that will be the exception.
squeezix I don't think you've read the whole story. He wasn't outraged although the product was obviously falsely advertised.
Adam from Cquarium agreed upon a refund for the difference of the Actual size of the clams Vee measured using Cquariums own method. He then changed his mind and is now playing a childish game to pick a member of ReefCentral for Vee to ship his clams to so that they can give a second opinion(and they keep the clams for free).
This will wind up with Vee getting his money back but receiving nothing in return for his troubles and feeding and most importantly, losing out on the product which he wanted. 100% satisfied… I think not. To conduct business in this manner is shameful.
Adam from Cquarium agreed upon a refund for the difference of the Actual size of the clams Vee measured using Cquariums own method. He then changed his mind and is now playing a childish game to pick a member of ReefCentral for Vee to ship his clams to so that they can give a second opinion(and they keep the clams for free).
This will wind up with Vee getting his money back but receiving nothing in return for his troubles and feeding and most importantly, losing out on the product which he wanted. 100% satisfied… I think not. To conduct business in this manner is shameful.
The best approach is to boycott cquarium. I don't believe in doing business with such people as they are dishonest. I've ordered from them before, and I never get a written receipt or invoice, and I keep asking them for one. Then I receive my credit card balance and they overcharge me. I didn't want to pursue it, but I will definitely not recommend that crappy business to anyone.
Here's my bad experience with cquarium.
I ordered a clam ($69) and a sps ($59) from them, and I had $89 in store credit from a previous dead shipment. I got the shipment and the clam was smaller than I expected, and their way of measuring clams is shady at best. So I asked him what the total was with shipping and etc., and he said he'll email it to me. I never got an email. I got my credit card bill and they charged me $110.
$69+$59-$89=$39
$110-$39=$71
So they charged me $71 for box charge and overnight shipping. Wow, what a rip off!!
Usually I'm quiet about the online stores and just take my money else where if I don't like what I get, but I think I was taken advantage of. Just wanted to vent.
Here's my bad experience with cquarium.
I ordered a clam ($69) and a sps ($59) from them, and I had $89 in store credit from a previous dead shipment. I got the shipment and the clam was smaller than I expected, and their way of measuring clams is shady at best. So I asked him what the total was with shipping and etc., and he said he'll email it to me. I never got an email. I got my credit card bill and they charged me $110.
$69+$59-$89=$39
$110-$39=$71
So they charged me $71 for box charge and overnight shipping. Wow, what a rip off!!
Usually I'm quiet about the online stores and just take my money else where if I don't like what I get, but I think I was taken advantage of. Just wanted to vent.
Albert, I think you should read the thread closer. (this thread and the one at reefcentral vendor experiences)squeezix":fhwkv3kk said:
It really is the size issue, not the color, even if he sends one wrong clam. Most of us think they are very beautiful clams. Everybody who follow this thread closely will have their opinion as to why Adam choose to measure clams the way he does. However, everybody seem to agree that even using Adam's method of measuring the clams, they 'don't measure up' to the advertised size.
Minh
We are talking about measuring animals. I have a dog who's tail was not cropped properly and there's some skin showing that the dealer said was fresh and will get hair. I have a leopard wrasse that was sold to me cheap because it is an indigenous species that is hardy in a home aquarium.
Point being, that these are my pets, and any and all imperfections, irregularities that come with them are something I enjoy. You are not buying say, a diamond ring that you can inspect under a microscope and will always be the same.
You are buying an animal, from an aquarist that has his own description/opinions/measurements.
I'll say it again, this was a good deal, and I think some folks on the internet enjoy picking things apart with a fine-toothed comb.
Point being, that these are my pets, and any and all imperfections, irregularities that come with them are something I enjoy. You are not buying say, a diamond ring that you can inspect under a microscope and will always be the same.
You are buying an animal, from an aquarist that has his own description/opinions/measurements.
I'll say it again, this was a good deal, and I think some folks on the internet enjoy picking things apart with a fine-toothed comb.
squeezix":17bhwi7m said:
Squeezix, I believe that Vee has accepted the fact that clams look different in different lighting. The issue was that the clams were falsely advertised as this size and Vee got that size.
You comparison to your dog and fish is not compatible with this situation. Let's say that Footjocker has Air Jordans for sale online. Size 9 is $40.00 Size 10 is $50.00 and Size 11 is $60.00. If I purchase the Jordans that are Size 10 for $50.00, and then recieve size 9 in the mail, then there is a problem. Not only are the shoes the wrong size, but they are not what I ordered.
squeezix":17bhwi7m said:
If you don't mind getting ripped off, then yeah, that was the best $100.00 Vee ever spent. Maybe I can sell you some powercompacts that I measured at 48" and then ship you some with an acual measurement of 47". :roll:
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