Dissapointed in cquarium clam order -- HIT or MISS
- Thread starter vee
- Start date
Sorry about the confusion with the Aquacon thing Albert 
. It was Albee that was employed with Aquacon.
Posted by Albert:
-Just wanted to clarify that he bought these from a business Albert (although the owner may also be an aquarist), and as a business they are expected to follow certain guidelines. From everthing I have seen so far, Vee got less than he paid for. If you are satisfied with this kind of transaction then that is fine, but please understand before you call some one a cry baby that not everyone finds this practice acceptable.
Again, I would like to point out, that I have yet to see any proof that would lead me to believe that Vee received the size clams that he ordered.
Steve
. It was Albee that was employed with Aquacon.Posted by Albert:
-Just wanted to clarify that he bought these from a business Albert (although the owner may also be an aquarist), and as a business they are expected to follow certain guidelines. From everthing I have seen so far, Vee got less than he paid for. If you are satisfied with this kind of transaction then that is fine, but please understand before you call some one a cry baby that not everyone finds this practice acceptable.
Again, I would like to point out, that I have yet to see any proof that would lead me to believe that Vee received the size clams that he ordered.
Steve
IF the animal Vee bought has a flat price whatever size it is, then there is no point arguing over here. However as everyone knows, clam are sold by size of the shell. 1" differences is a big gap on the price of them. This thread is about shady practice and consumer being ripped off.
Albert, if a girl comes to you and tells you she wants a tatoo on her breast measuring 6" across the 2 nipples. When you are done with the tatoo, she found out that's not the way she wanted it. Her method of measurement is straight across the distance of the 2 nipples, yet you are measuring the curve and contour of the breast between the 2 nipples. And, even so, your work is still short of 2 inches. AND, you tell her "screw you" when she complaints.
Albert, if a girl comes to you and tells you she wants a tatoo on her breast measuring 6" across the 2 nipples. When you are done with the tatoo, she found out that's not the way she wanted it. Her method of measurement is straight across the distance of the 2 nipples, yet you are measuring the curve and contour of the breast between the 2 nipples. And, even so, your work is still short of 2 inches. AND, you tell her "screw you" when she complaints.
Hi everyone
Here's an update. Through email correspondences with Adam at cquarium, we've come to a resolution about the whole matter. It was quicker and smoother than I had anticipated.
Given all that has happened and after being notified of the stuff I'm going through with my clams, Adam has decided to refund me the entire amount of my order. I'm thankful that we can resolve the issue and gracious that Adam decided to end it this way.
So what's going on with my clams? Well the clam disease that a lot of people, retailers, and wholesales have suffered through has hit my tank. I suspect that host of the bacteria came from a maxima that I had purchased recently. Now, my entire clam population is showing symptons and i've lost three clams already.
I've quaranteened off the ones that look the worst and have started FW dipping the rest. The only clams that seem to be ok are my deresas.
Its so sad that this sickness is so infectious. Because of one clam that I had introduced, all my clams are getting sick, even ones I've had for years.
To answer some stuff that people have been posting. I've accepted the color and the grade of the clams a long time ago. Though I still do not agree with their picture taking and description process (flooding with actnics and all) but they are nice clams. Also, a lot of people disagree about the way they should measure clams but their policy is their policy at the very end. Still after all that, my beef was that even with measuring it their way came up short for me. But like I said above, Adam at the end did handle it professionaly and gave me the full refund even though I didn't ask for that amount.
Victor
Here's an update. Through email correspondences with Adam at cquarium, we've come to a resolution about the whole matter. It was quicker and smoother than I had anticipated.
Given all that has happened and after being notified of the stuff I'm going through with my clams, Adam has decided to refund me the entire amount of my order. I'm thankful that we can resolve the issue and gracious that Adam decided to end it this way.
So what's going on with my clams? Well the clam disease that a lot of people, retailers, and wholesales have suffered through has hit my tank. I suspect that host of the bacteria came from a maxima that I had purchased recently. Now, my entire clam population is showing symptons and i've lost three clams already.
I've quaranteened off the ones that look the worst and have started FW dipping the rest. The only clams that seem to be ok are my deresas.
Its so sad that this sickness is so infectious. Because of one clam that I had introduced, all my clams are getting sick, even ones I've had for years.
To answer some stuff that people have been posting. I've accepted the color and the grade of the clams a long time ago. Though I still do not agree with their picture taking and description process (flooding with actnics and all) but they are nice clams. Also, a lot of people disagree about the way they should measure clams but their policy is their policy at the very end. Still after all that, my beef was that even with measuring it their way came up short for me. But like I said above, Adam at the end did handle it professionaly and gave me the full refund even though I didn't ask for that amount.
Victor
Sorry to hear about your clams Victor.
I thought the mysterious clam desease went away a few months ago.
FWIW, I got an email from Adam and he said the they were going to modify the way the measure their clams, as a result of this particular case. He didn't say how they were going to modify it, just that they were going to. So, maybe some good will come out of all of this!
Good luck with he rest of your clams!
Louey
I thought the mysterious clam desease went away a few months ago.
FWIW, I got an email from Adam and he said the they were going to modify the way the measure their clams, as a result of this particular case. He didn't say how they were going to modify it, just that they were going to. So, maybe some good will come out of all of this!
Good luck with he rest of your clams!
Louey
Yup, Adam informed that they will start taking a picture with a ruler in it. They'll still describe their clams using the same measuring method but they'll incorporate the ruler.
Also, I'm also glad that this whole incident will sort of spur me to be more proactive on the message boards. I've primarily been a "lurker" and because of all this I think I'll be more comfortable joining in the discussion on other threads.
Thanks everyone for your inputs. And if you want i'll keep you posted on the clams and the disease.
Also, I'm also glad that this whole incident will sort of spur me to be more proactive on the message boards. I've primarily been a "lurker" and because of all this I think I'll be more comfortable joining in the discussion on other threads.
Thanks everyone for your inputs. And if you want i'll keep you posted on the clams and the disease.
Good news!, The mystery clam disease is actually slightly smaller then first reported? :wink:
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It doesn't matter " Ruler Or Cure Method "
CAN I MEASUR I finally got the chance to comment for the first time on this thread here...
Thank you all for your input.
Adam
www.cquarium.com
Besides the financial aspect, one important factor in having a accurate measurement is the differing care needed in relation to size.
Question for Adam; is your way of measuring clams a standard in the industry? It seems like a bit of a "stretch" in my opinion.
Question for Adam; is your way of measuring clams a standard in the industry? It seems like a bit of a "stretch" in my opinion.
jimbo327":1vexce7v said:
Have you ever used FedEx's rate calculator before? That charge doesn't sound too bad to me. One order I placed with Dr Mac cost me $150 in shipping. That one took me by surprise, so now I like to get the final price before I commit... I won't do an order and let them tack on actual shipping unless I can get all the info to use the rate calculator myself. Also, you can save a little money by having it shipped to FedEx's office and picking it up. Dr Mac likes to do this to save money but mostly to not have a delivery truck driver mishandle and drive all over town with it.
Green Lantern,
That's a good question which need more explanation.
The answer is no it's not the standard in the industry and it need to change for the following reasons:
1. Different types of clams have different shape:
Crocea clams have more of a curvy/arc shape. So when you measure between point "A" to "B" straight forward, you are missing the third dimension of this clam which the cure. Due to this curve, this type of clams are more narrow at end points vs. Maxima clam (see below).
Maxima Clams don't have the curvy/arc shape (like the Crocea) from point A to point B like the Crocea. However, the side of the Maxima clams (let us call them hips) have a curve shape.
So how do you measure accurately not approximately? That's the point people are arguing about. We thought by tracing the measuring tape along the curve would be more accurate and more fair for the Crocea clams.
There were 2 issues with Vee's clams: Our measuring method & the shortage of the clams length using our method. Vee didn't argue about our measuring method. However, he complained about the shortage. After looking more into his claim (which should had been done in private to start with), we realized that he might be right. How we miss-measured all his clams is still puzzling us. We re-measured all our clams and we contacted a lot of our previous customers who bought clams from us and we couldn't come up with any explanation. The only thing that we could come up with was that we dropped the ball this time. He was not just given partial credit of is claim, we just refunded all his money back.
Will the standard way change?
I doubt it since it's time consuming, however, we are committed to measure in 2 different way to be more accurate.
Adam
That's a good question which need more explanation.
The answer is no it's not the standard in the industry and it need to change for the following reasons:
1. Different types of clams have different shape:
Crocea clams have more of a curvy/arc shape. So when you measure between point "A" to "B" straight forward, you are missing the third dimension of this clam which the cure. Due to this curve, this type of clams are more narrow at end points vs. Maxima clam (see below).
Maxima Clams don't have the curvy/arc shape (like the Crocea) from point A to point B like the Crocea. However, the side of the Maxima clams (let us call them hips) have a curve shape.
So how do you measure accurately not approximately? That's the point people are arguing about. We thought by tracing the measuring tape along the curve would be more accurate and more fair for the Crocea clams.
There were 2 issues with Vee's clams: Our measuring method & the shortage of the clams length using our method. Vee didn't argue about our measuring method. However, he complained about the shortage. After looking more into his claim (which should had been done in private to start with), we realized that he might be right. How we miss-measured all his clams is still puzzling us. We re-measured all our clams and we contacted a lot of our previous customers who bought clams from us and we couldn't come up with any explanation. The only thing that we could come up with was that we dropped the ball this time. He was not just given partial credit of is claim, we just refunded all his money back.
Will the standard way change?
I doubt it since it's time consuming, however, we are committed to measure in 2 different way to be more accurate.
Adam
Adam,
I have sent you two private messages through this bulletin board and 2 emails. Please get back to me ASAP. You can email me by clicking on the email button under this post, or the Private Message button.
It is very important that I talk about this with you Right Away.
James Wiseman
I have sent you two private messages through this bulletin board and 2 emails. Please get back to me ASAP. You can email me by clicking on the email button under this post, or the Private Message button.
It is very important that I talk about this with you Right Away.
James Wiseman
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