I made an order with AquariaDepot.com last week. Last wednesday I placed the order for a protein skimmer and selected 3 day UPS delivery. Since then I have received no word from them or verification of the order except an apparent form e-mail when the order was placed.
Since then I have contacted them multiple times via both e-mail and phone, but without any response whatsoever. They have made no effort to contact me via any means. Fortunately, so far, they have not taken payment via my credit card, although they could at any time. There is no option on their site to cancel the order, so I can't do that and order the skimmer elsewhere.
Does anyone know anything about this company and what is going on with them? I did some research on them, but all the reviews I got were good. If I cannot find out anything about them, is there any means for me to cancel the order without being able to contact them? I don't want them to fill the order 6 months from now.
Any information here or help in this matter would be greatly appreciated. Thanks.
Since then I have contacted them multiple times via both e-mail and phone, but without any response whatsoever. They have made no effort to contact me via any means. Fortunately, so far, they have not taken payment via my credit card, although they could at any time. There is no option on their site to cancel the order, so I can't do that and order the skimmer elsewhere.
Does anyone know anything about this company and what is going on with them? I did some research on them, but all the reviews I got were good. If I cannot find out anything about them, is there any means for me to cancel the order without being able to contact them? I don't want them to fill the order 6 months from now.
Any information here or help in this matter would be greatly appreciated. Thanks.