- Location
- Central Jersey
I just purchased a second MP40w ES and for some reason the they wont sync. I believe the issue is that the wireless indicator is not lit on one of the drivers. Anyone have a remedy for this. Thanks!
MP40w ES Problem...HELP!!!
- Thread starter Dee12dee12
- Start date
- Location
- upper west side manhattan
reset it it should work
- Location
- Kings Park, NY
Without the wireless working you are going to have a hard time.
Have you performed this?
http://community.ecotechmarine.com/...link_my_pumps_with_master_slave_relationships
Did you recently upgrade the firmware?
I would try the hard reset first. If that doesn't work than a call to them is in order.
http://ecotechmarine.com/customer-service/
Have you performed this?
http://community.ecotechmarine.com/...link_my_pumps_with_master_slave_relationships
Did you recently upgrade the firmware?
I would try the hard reset first. If that doesn't work than a call to them is in order.
http://ecotechmarine.com/customer-service/
- Location
- sanctuary city
I have two also, one came with a bad board. Contacted CS and they sent me a new board for the driver. It literally pops right on after unscrewing the back of the driver. Easy as cake and a easy fix...i asked them for a backup board and they sent me one free with no problem.
- Location
- Central Jersey
I gave them a call and they are closed on weekends.
- Location
- Central Jersey
Thanks, I tried that about 10 time with no luck.
- Location
- Central Jersey
Tried everything last night and this morning. No I didn't upgrade the firmware. I guess I'll have to wait till Monday.
- Location
- Central Jersey
Would they give me a hard time if I can't find a bill of sale. I purchase the first Mp40 last june from a LFS and I may have used cash.
- Location
- sanctuary city
I only just called and told them my issue and they told me i needed a new board and they shipped one that day with no questions asked for free. When i received it and installed, all was good, i contacted again and asked for backup board and again they sent me another with no questions asked. Never showed or asked for any proof of purchase.
- Location
- Central Jersey
Thanks Santa! I'll find out for myself on Monday. I was searching through my bank account for a bill of sale. I'll let you know how it goes. Did you have the same exact problem with yours.
- Location
- sanctuary city
no...mine flashed the locked up colors and i couldn't get it to start. Popped in new board and off she went. Now i have a backup if another one goes.
- Location
- sanctuary city
my whole installation was installed by a company and i didn't get/have a receipt for my actual equipment but one entire list receipt. I got my boards 2 months ago with no issues or receipts, the CS was super simple and didn't ask questions just provided solutions. This was MY experience with their CS.
- Location
- Central Jersey
Well I guess I'll find out on Monday during office hours. I will be pissed if I shelled out $930 on pumps and can't use the full functionality!!!
- Location
- sanctuary city
Be polite, tell them exactly how much you shelled out (which they know already) and you will have a working product by the end of the week.
- Location
- Central Jersey
yes I will definately do that....thanks again santa.
- Location
- Central Jersey
I called ecotech and their customer service was exceptional. Problem is resolved! There is a piece on the circuit board(I think it's called the RF) that connects the pumps wirelessly. When I took the driver apart the RF for some reason was disconnected. So I reconnected it and it now works. So I hope this helps anyone who may have this problem in the future. I'll tell you what i have a 6 foot tank and when these things are turned all the way up the flow is awesome. Thumps up for ecotech. I wish i could put a MP10 on the back to supplement the two MP40's. I guess my koralia will have yo do for now. Thanks for all the replies.
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