First of all to all those who began as clients and are now considered our friends we thank you for all you have said on our behalf. Very early on in the thread it was stated that the OP was entitled to his opinion just as everyone else is entitled to theirs. The bottom line for us is that the client was extremely happy with his purchase and we did everything we could to ensure that. We don't think that is debatable here from the numerous testimonies about how we conduct our business practices. So we do hope that everyone sees that.
We make an earnest attempt to follow up and keep following up with all our clients not just because we are trying to earn more business and trust with the intent of slacking on customer service someday, but because we actually spent hours setting up and researching what their plans and intentions are for their tanks knowing they will care for their inhabitants just like we care for our own. Only in this way can we collect even more data to enhance our product. In all honesty in this hobby we can make our wallets bleed with the money we pull out to sustain and try to recreate what God made to the best of our ability. This is definitely not an easy task given even though there are so many knowns there are undoubtedly an equal amount or more unknown variables to contend with.
Second, we do not want to be AI, Ecotech or any other brand out there. We strive to be different. One that will show up at your door if you need a hand, while although, we have been called foolish for this, not expect anything in return. This is the hobby, the brotherhood and sisterhood, we all should be embracing, so all of our tanks benefit continuously and not just when a tragedy hits a member's tank like Sandy did. It is unfortunate how caring we are for each other only during times like this rather than displaying consistent concern when it comes to our shared passion.
That being said, we hope that justifies the feelings and enthusiasm the OP had when he posted. Much the same as people would say of their skimmers, tanks, and any other equipment they might have. He did not willfully want to start a debate yet it was thrust upon him. We are sure that if anyone is happy with their setup there is a strong chance they will defend it as well, which was shown here. But honestly where does that get us? In our opinion it just tears apart the community vs enhancing the experience.
So for the sake of the shared passion if there are questions about the fixtures or what we do here that has made our clients feel this way by all means we are here to answer. We have a large amount of testing equipment here that determines what options we present to clients and it is much more than just a PAR meter. We have a spectrometer that uses fiber optic cable to conduct readings underwater, irradiance and reflectance machinery just to name a few. A rather large investment on our part but in our eyes a crucial one. As it is not very reliable to overlay a bunch of spectrum readings in our eyes, throw a ridiculous array of LEDs on a heatsink and say "here this is the solution to all your needs, good luck".
Which finally brings us to the newest member to this discussion.....Bhazard451. Vincent, on June 19, 2012 of this year you inquired about the product and were routed to us as the exclusive distributor for your 34 gallon tank inquiry. One of the sales girls replied to you on Jun 19, 2012. In the email you stated that you had a 34 gallon mixed reef with LPS/SPS/Soft Coral , were upgrading to a 120 and the price would need to be good. You also mentioned the Razor and questioned if 420 nm violet could be added in. Our sales girl told you then back in June that the 420nm would not be Cree as they do not make that color chip yet here we are 6 months later and you are on a soapbox stated this fact. You also stated you would only want 2 violets which guess what? After testing would not have grown that one piece of sps you had any different than if the chip was not included. At that point you attempted to conduct some sort of group buy which eventually wound up with you losing your pm privileges on another forum. Whether it was because of your group buy attempts for you to gain something for yourself from us or from you ever pressing love for Evergrow and their LED filled shotgun that is spewed across a heatsink or perhaps from the stealth vending accusations. From our perspective now that you have joined in here. You are still attempting to conduct the same behavior. I am going to assume with only 7 posts you may still have your pm privileges here and can pm us anytime or if you would like and only if you can conduct yourself in a civil discussion not like that you have previously displayed on other forums we would gladly open up a page on our vendor site just for you to have all your questions answered. But for clarification purposes for those following this thread we will address your issues to date.
Your first post which it is not even worth quoting is all stated on our site as well as on our vendor page. However you really do not know the research being done here especially with the violet comment which we addressed back in June. 60 degree optics are standard by us not anyone else so you need to do a bit more research especially when customized optics are offered on everything we post. In reference to the China comment and the XTE not catching on there yet. You may possibly be under the assumption that Cree is made here and the Chinese have not embraced it yet. For that i give you this bit of info http://www.bizjournals.com/triangle/stories/2009/11/09/daily5.html so yeah it is there. Oddly enough since your main comparison was with the Razor (also from the same region) it is safe to say you are incorrect. Also most of the tanks we have worked on have been 120 gallons and over which is why we choose the 60 degree merely as a standard base point but certainly not thrust upon a client as it is all determined by their system and where they want to go with it.
Your second post attacks the OP for the optics. There are two issues here. Duke never mentions if he has 40 degree or the 70 degree so how can you make such an assumption especially when you have no idea what optics we used on the OP's tank. So therefore once again you are chasing rainbows without knowing what is going on. Merely just basing things on your vendetta towards us for some reason.
Third post you got something right, optics are not hard to swap but what you did mess up on again is that all units come here without any optics attached. Dare i say now that the unit is assembled in the US? No.
Your final post seems to make you come around a bit once you learn a little more about us and how we treat our clients. But then you have to go out and say Cree doesnt hit certain spectrum's very well. Well the truth is Cree doesn't hit 400-430 at all really in fact you were told that in June. Cree does make a red chip 620-630nm not 660 but close enough to get your algae growing and as you stated so firmly on the other site you are aware that the ww contains red. So all in all you were wrong on the other site and you are wrong here. So i would I think if nothing else you should acknowledge LowezAkar24's statement when he said " The Pharos FathomLED's are not what you think bro. The optics are not the same as the AI's" because you really don't know what optics we used and you don't know what optics Duke is using. Nor have you any clie about the research done here. SO the guy you wasted so much time bashing unecessarily ultimately turns out to be correct. So if there is an issue with us please take it up with us. You have our contact info. But it certainly was a pleasure hearing from you again. BTW did you ever get in contact with Stellarnet to purchase the equipment for testing or are you still just overlapping datasheets and risking livestock? Oh and just a last note I really don't recommend stealth vending on this forum either. Cheers.
We make an earnest attempt to follow up and keep following up with all our clients not just because we are trying to earn more business and trust with the intent of slacking on customer service someday, but because we actually spent hours setting up and researching what their plans and intentions are for their tanks knowing they will care for their inhabitants just like we care for our own. Only in this way can we collect even more data to enhance our product. In all honesty in this hobby we can make our wallets bleed with the money we pull out to sustain and try to recreate what God made to the best of our ability. This is definitely not an easy task given even though there are so many knowns there are undoubtedly an equal amount or more unknown variables to contend with.
Second, we do not want to be AI, Ecotech or any other brand out there. We strive to be different. One that will show up at your door if you need a hand, while although, we have been called foolish for this, not expect anything in return. This is the hobby, the brotherhood and sisterhood, we all should be embracing, so all of our tanks benefit continuously and not just when a tragedy hits a member's tank like Sandy did. It is unfortunate how caring we are for each other only during times like this rather than displaying consistent concern when it comes to our shared passion.
That being said, we hope that justifies the feelings and enthusiasm the OP had when he posted. Much the same as people would say of their skimmers, tanks, and any other equipment they might have. He did not willfully want to start a debate yet it was thrust upon him. We are sure that if anyone is happy with their setup there is a strong chance they will defend it as well, which was shown here. But honestly where does that get us? In our opinion it just tears apart the community vs enhancing the experience.
So for the sake of the shared passion if there are questions about the fixtures or what we do here that has made our clients feel this way by all means we are here to answer. We have a large amount of testing equipment here that determines what options we present to clients and it is much more than just a PAR meter. We have a spectrometer that uses fiber optic cable to conduct readings underwater, irradiance and reflectance machinery just to name a few. A rather large investment on our part but in our eyes a crucial one. As it is not very reliable to overlay a bunch of spectrum readings in our eyes, throw a ridiculous array of LEDs on a heatsink and say "here this is the solution to all your needs, good luck".
Which finally brings us to the newest member to this discussion.....Bhazard451. Vincent, on June 19, 2012 of this year you inquired about the product and were routed to us as the exclusive distributor for your 34 gallon tank inquiry. One of the sales girls replied to you on Jun 19, 2012. In the email you stated that you had a 34 gallon mixed reef with LPS/SPS/Soft Coral , were upgrading to a 120 and the price would need to be good. You also mentioned the Razor and questioned if 420 nm violet could be added in. Our sales girl told you then back in June that the 420nm would not be Cree as they do not make that color chip yet here we are 6 months later and you are on a soapbox stated this fact. You also stated you would only want 2 violets which guess what? After testing would not have grown that one piece of sps you had any different than if the chip was not included. At that point you attempted to conduct some sort of group buy which eventually wound up with you losing your pm privileges on another forum. Whether it was because of your group buy attempts for you to gain something for yourself from us or from you ever pressing love for Evergrow and their LED filled shotgun that is spewed across a heatsink or perhaps from the stealth vending accusations. From our perspective now that you have joined in here. You are still attempting to conduct the same behavior. I am going to assume with only 7 posts you may still have your pm privileges here and can pm us anytime or if you would like and only if you can conduct yourself in a civil discussion not like that you have previously displayed on other forums we would gladly open up a page on our vendor site just for you to have all your questions answered. But for clarification purposes for those following this thread we will address your issues to date.
Your first post which it is not even worth quoting is all stated on our site as well as on our vendor page. However you really do not know the research being done here especially with the violet comment which we addressed back in June. 60 degree optics are standard by us not anyone else so you need to do a bit more research especially when customized optics are offered on everything we post. In reference to the China comment and the XTE not catching on there yet. You may possibly be under the assumption that Cree is made here and the Chinese have not embraced it yet. For that i give you this bit of info http://www.bizjournals.com/triangle/stories/2009/11/09/daily5.html so yeah it is there. Oddly enough since your main comparison was with the Razor (also from the same region) it is safe to say you are incorrect. Also most of the tanks we have worked on have been 120 gallons and over which is why we choose the 60 degree merely as a standard base point but certainly not thrust upon a client as it is all determined by their system and where they want to go with it.
Your second post attacks the OP for the optics. There are two issues here. Duke never mentions if he has 40 degree or the 70 degree so how can you make such an assumption especially when you have no idea what optics we used on the OP's tank. So therefore once again you are chasing rainbows without knowing what is going on. Merely just basing things on your vendetta towards us for some reason.
Third post you got something right, optics are not hard to swap but what you did mess up on again is that all units come here without any optics attached. Dare i say now that the unit is assembled in the US? No.
Your final post seems to make you come around a bit once you learn a little more about us and how we treat our clients. But then you have to go out and say Cree doesnt hit certain spectrum's very well. Well the truth is Cree doesn't hit 400-430 at all really in fact you were told that in June. Cree does make a red chip 620-630nm not 660 but close enough to get your algae growing and as you stated so firmly on the other site you are aware that the ww contains red. So all in all you were wrong on the other site and you are wrong here. So i would I think if nothing else you should acknowledge LowezAkar24's statement when he said " The Pharos FathomLED's are not what you think bro. The optics are not the same as the AI's" because you really don't know what optics we used and you don't know what optics Duke is using. Nor have you any clie about the research done here. SO the guy you wasted so much time bashing unecessarily ultimately turns out to be correct. So if there is an issue with us please take it up with us. You have our contact info. But it certainly was a pleasure hearing from you again. BTW did you ever get in contact with Stellarnet to purchase the equipment for testing or are you still just overlapping datasheets and risking livestock? Oh and just a last note I really don't recommend stealth vending on this forum either. Cheers.
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online environment. 
