:lol:
This seems to be a sore spot with some of the people here who still work in the industry--customer service. I have already outlined and explained that I have high standards of customer service and give/practice those same high standards in my own businesses. I already know that there are people here who severely disagree with me.
It makes sense to me that if the vendor did not ensure that the animals were packed properly for shipping in cold conditions, they should eat the cost. If their shipper didn't handle the animals properly *they* should eat the cost (of that animal, not the shipping, because you received the animals therefore should not get the shipping cost back). The customer, who did nothing wrong by entering into a business contract (I pay you $XXX and you give me XXX) should *not* eat anything when they've held up their end of the bargain. Thusly, they should just send out another fish, properly packed this time, to replace the one lost due to either bad packaging or poor handling by their shipper.
That just seems so much more reasonable to me.
<shrug>