Why Isn't Anything Ever Easy?
Saw the show off thread about Palys and Zoes and decided I wanted to participate so what better time to power up the Maristar! I've been running two Coralife 50/50 15w 24" T8's on my tank since Aug. (writing that, I feel like the guy who shows up to a gun fight with a squirt gun). I put the Maristar together with the new bulbs and the feet and hoisted it up over my 55G. Little heavier than the Aqueon hood that came with my tank! I didn't want to burn up my frags so I moved my frag rack to the bottom, back of the tank and planed to only turn on the T5's for two hours (I also have a couple of window screens over my tank). I pluged in the T5 cord, heard a whirl and then a humming, but nothing else. No lights. Hummm, consult information booklet. It explains that it can take 10-15 minutes for the lights to turn on for the first time. I wait, five minutes, ten, fifteen, twenty. Nothing, but the hum. I check the cord which I have plugged into a power strip and think maybe I need to put it in it's own outlet so I try that. Nothing. I turn the light off, wait, flip it back on, nothing. I don't know why, but I look under the hood. Time to call technical support. Danny answers the phone right away and we begin to trouble shoot:
Q: how old is the Maristar?
A: got it last week.
Q: how old are the bulbs?
A: brand new.
Q: all of the bulbs are brand new?
A: yes
Q: they may have cracked in the shipping?
A: no they were delivered by car
Now Danny pauses briefly then says "hummmm. This is getting weird. Are you sure you have the Maristar on? Is the power button light on?"
I say yes, the bright green light is on and the lamp is humming. Danny asks again, "All the bulbs are new?" Yep, they are all new. Then Danny asks, "Did you turn the bulbs when you put them into the
sockets"? Yes, I turned the bulbs into place when I put them in the socket. While Danny is on the phone I unplug and plug the light back in, turn the power on and off. Nothing. Danny then says, "I'm afraid you are going to have to take it apart and check the bulbs. Make sure they are in all the way. You can call back if it still doesn't work". Danny gave me his direct exentension. Points to Sunlight Supply Company for available and very nice technical support.
This means I have to take the light fixture off of the tank, turn it over, unscrew ten screws (with two different screw drivers) on the end of the light fixture to remove the feet, remove two big glass panels and check out the bulbs.
First lesson of the day: only finger tighten screws!
I know I turned the bulbs when I put them in the fixture, so I'm thinking this is going to be a huge waste of time, but gotta do it. I test out the bulbs. They turn all the way around, halfway around and a quarter of the way around. If you turn them all the way or halfway around, you can see the little copper colored prong in the slot. If you turn them a quarter of the way around, no prong, just a little green sheild in the slot. I'd had the little copper prong showing in the window. I felt like Sherlock Holmes, "See Watson, what you want is the little green square"!
I put the glass panels back into place, the metal foot, screw it in, place the light over the tank, plug it in and voila! We have light!
Second lesson: leave your light upside down and plug your light in to test it BEFORE you put it on the tank. And maybe even test it before putting in the glass panels and screwing everything into place.
And oh my, I have neon corals in my tank! I wear glasses which I got when I turned sixteen and didn't pass the eyesight test at the DMV. Before then, I'd been walking around with no idea that I wasn't seeing clearly. Everything in my tank popped like the minute I put on my first pair of glasses. Whoa!!! Unfortunatly, I haven't figured out how to get the neon to show up when I take photos, so you'll have to take my word for it, but those green mushrooms are nuclear.
I feel like I should call Danny back to tell him I got it all figured out and the Maristar is perfect. I wonder if he ever leaves his job for the day still wondering if someone's piece of equipment is working or not, if the customer figured out what was wrong. Maybe Danny has a laundry list of unanswered lighting mysteries. I will probobly call Danny to let him know, but right now I'm going to enjoy just looking at all of the new colors in my tank.